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Licensed Customer Confidential
iv Email Continuity Administrator Guide version 6.5 (1st ed.)
Outlook® Extension Requirements................................................................................................33
Outlook Extension Limitations.................................................................................................34
Planning RedirectorSink/RedirectorController Placement .............................................................35
RedirectorSink Placement.......................................................................................................35
RedirectorController Placement ..............................................................................................36
Historical Mail Requirements.........................................................................................................39
AlertFind Integration Requirements ...............................................................................................40
AlertFind Integration Limitations ....................................................................................................40
3 Installation and Configuration........................................................................................... 43
Installing Service Software ............................................................................................................43
Configuring the SyncManager .......................................................................................................49
Configuring RedirectorManager.....................................................................................................57
Installing RedirectorManager on a Standalone Server ...........................................................58
Upgrading RedirectorManager................................................................................................59
Installing RedirectorSink on Clustered Exchange Servers ............................................................59
Installing the RedirectorAgent........................................................................................................60
Provisioning Wireless Continuity for BlackBerry ...........................................................................62
Synchronizing RIM Data .........................................................................................................62
Distributing the Client Agent....................................................................................................63
Distribution Over-the-Air for BES 4.x................................................................................64
Distribution Over-the-Air for BES 5.x................................................................................67
Sending the Agent to Users by Email...............................................................................71
Installing the Outlook® Extension..................................................................................................72
Enabling User Authentication Through the Command Line ....................................................75
Manual Installation ..................................................................................................................76
Installation Using Group Policy ..............................................................................................77
Installation Using Systems Management Software (SMS)......................................................79
Troubleshooting Installation of the Outlook Extension ............................................................82
Installing Historical Mail/Email Archive ..........................................................................................83
Configuring VaultBoxes .................................................................................................................86
Changing Settings in the VaultBox Console ...........................................................................86
Monitoring VaultBoxes ............................................................................................................88
4 Administration..................................................................................................................... 93
Logging Into the Administration Console.......................................................................................93
Administration Console Home .......................................................................................................94
Readiness Checks ..................................................................................................................96
Authentication Manager Status ...............................................................................................98
RedirectorController/RedirectorSink/RedirectorAgent Status .................................................98
Historical Mail Administration.........................................................................................................99
Retention Policies ...................................................................................................................99
Membership-based (Current Membership) Policies .........................................................99
Retention Policy Best Practices......................................................................................100
Creating Retention Policies ............................................................................................101
Storage Reports....................................................................................................................104
Replication Zones .................................................................................................................105
User Administration .....................................................................................................................106
Searching User Information ..................................................................................................106
Resetting User Passwords....................................................................................................107
Resetting an Individual User’s Password .......................................................................107
Resetting Multiple Passwords By Template ...................................................................108
Resetting Multiple Passwords by CSV Import ...............................................................110
Changing Status for Multiple Users.......................................................................................112
Updating a User’s Contact Information .................................................................................114
Defining User Sets ................................................................................................................114
- Administrator Guide 1
- Legal Notices 3
- Table of Contents 5
- Task Reference 9
- About This Book 13
- Conventions 14
- Product Documentation 15
- 1 About the Service 17
- ESS Server 19
- About Windows Authentication 20
- MessageLabs 22
- Email Continuity 22
- About the Outlook Extension 23
- About AlertFind Integration 26
- Interaction of Components 27
- 2 Preinstallation 29
- Firewall Requirements 30
- Proxy Requirements 30
- Gateway Requirements 30
- Continuity 32
- Hardware Requirements 33
- Software Requirements 34
- Supported Operating Systems 35
- Supported Messaging Software 35
- Server Software Requirements 36
- Exchange 2007 Environments 37
- Account Requirements 39
- NOTE Public Folder Stores 41
- Virtualization 42
- Administrator Group 46
- Extension Requirements 49
- Outlook Extension Limitations 50
- Placement 51
- Historical Mail Requirements 55
- Installing Service Software 59
- Configuring the SyncManager 65
- Configuring RedirectorManager 73
- Upgrading RedirectorManager 75
- Synchronizing RIM Data 78
- Distributing the Client Agent 79
- Installing the Outlook 88
- Extension 88
- Manual Installation 92
- Configuring VaultBoxes 102
- Monitoring VaultBoxes 104
- 4 Administration 109
- Administration Console Home 110
- Readiness Checks 112
- Authentication Manager Status 114
- Retention Policies 115
- Creating Retention Policies 117
- Storage Reports 120
- Replication Zones 121
- User Administration 122
- Resetting User Passwords 123
- Defining User Sets 130
- Reviewing Login Status 136
- Excluded Users 140
- Managing Users and Devices 145
- Extension Administration 148
- Mailboxes and Aliases 149
- Mailing Lists 150
- Notification 151
- Sending Reminders 154
- Managing Fault Alerts 156
- Managing Transition Alerts 156
- Sending Custom Notifications 157
- Viewing Audit Reports 158
- Modifying System Settings 159
- Configuring Email Routing 161
- Changing the Email Disclaimer 162
- AlertFind Mapping 163
- Sync Notify Settings 165
- Customizing the Home Page 166
- Accessing Your Mailbox 168
- Changing Your Password 168
- Testing Email Continuity 169
- 5 Activation 171
- 6Recovery 175
- Original Mail 182
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