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Licensed Customer Confidential Wireless Continuity for BlackBerry Administration

Email Continuity Administrator Guide version 6.5 (1st ed.) 129

NOTE No Email Forwarding Section

If the Notification Options page of your account does not include an Email

Forwarding section, contact Support to make sure Forwarding is enabled.

4 During an activation, you must change Message Services to be able to

send email from your BlackBerry. To change message services:

a. From the device, select Options > Message Service > Change

Option.

b. Change from the Desktop Service to the BIS Account Service

configured above.

c. When the primary email system is restored, return the Message

Service to the Desktop Service option.

NOTE Using the Reply To: Function During an Activation

You cannot use the Reply To: function on messages that were received prior to

the activation. If you try to reply to a message received before the activation, the

BlackBerry attempts to use the Desktop service book, which relies on the BES,

and it will fail. You can use the Reply To: function on messages received after

the activation.

Wireless Continuity for BlackBerry Administration

After you have synchronized BlackBerry data to the data center, and distributed

the client software to users’ devices, you can use the Administration Console to

manage the Wireless Continuity for BlackBerry feature. There is also a data

logging interface installed on the handheld device as part of the agent. The agent-

installed interface allows you to send diagnostic information to Support.

Managing Users and Devices

To manage BlackBerry user information in the Administration Console:

1 From the Administration Console, click BlackBerry Administration. The

BlackBerry Administration page appears. For each device user, the

page provides an overview of the account.

2 For more information, choose a device and click Details. The Mailbox

information page appears. Data fields are described in Table 4-11

You can export device information for all BlackBerry users synced with

your Email Continuity environment. The export process provides a

comma-separated values (CSV) file and includes all information shown on

the Mailbox Information page, except for Login History data.

3 If a device misses a device check-in interval or experiences other issues,

the reset process pushes all contact information to the device. To reset a

device, click Reset.

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