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Email Continuity Administrator Guide version 6.5 (1st ed.) 137

TIP Best Practices for Welcoming Users

• Plan to welcome users in stages, rather than welcoming the entire

organization at one time. Particularly if your organization has several

thousand mailboxes, welcome users in groups of 500 or fewer to

minimize impact on your incoming gateway.

• A day or two before sending a welcome message, send an explanatory

memo to the users introducing Email Continuity and urging them to

respond promptly when they receive the welcome message.

• A couple of days after sending the welcome message, send a reminder

to users who have been welcomed, but who have not responded. By

this time, an average user response is about 50%; a good goal is 80%.

• Continue to send reminders until the target response goal is reached. If

you are having difficulty getting users to respond, you may want to

change the From address in the message to a department leader, or

change the subject line of the message to Action required or

Second Notice.

To send a welcome message to one or more users:

1 In the Administration Console, click Notification.

2 Click Welcome New Users.

3 Click Welcome users who have not received an initial welcome

message. The Edit Message screen appears.

4 In the From box, type an email address, being sure you enter an alias

within your organization so that any users who reply with questions are

directed to an administrator or Help Desk user.

5 In the Subject box, make any necessary changes to the default text.

6 In the Text box, make any necessary changes to the default text.

7 Click Next. The Select Recipient screen appears.

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