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Licensed Customer Confidential About the Outlook Extension

Email Continuity Administrator Guide version 6.5 (1st ed.) 7

• Viewing messages no larger than 64 KB in size (due to restrictions in the

device software). If you receive larger messages, or messages that have

attachments, Wireless Continuity for BlackBerry adds information to the

end of the message stating that the entire message and/or attachment can

be accessed by logging in to your Email Continuity web-mail account.

• Partial activation of Email Continuity, if your organization has purchased

that feature.

NOTE BlackBerry Forwarding vs. Wireless Continuity for BlackBerry

The BlackBerry Forwarding option can be turned on for Email Continuity

customers by Support. Wireless Continuity for BlackBerry, described here, is a

separate product. To prevent receiving duplicate messages on the device during

activation, your organization should be provisioned for only one of these

services. For information on BlackBerry Forwarding, contact Support.

For more information, see:

• "Wireless Continuity for BlackBerry Requirements" on page 28

• "Wireless Continuity for BlackBerry Supported Configurations" on page 32

• "Wireless Continuity for BlackBerry Limitations" on page 32

• "Provisioning Wireless Continuity for BlackBerry" on page 62

• "Wireless Continuity for BlackBerry Administration" on page 129

About the Outlook Extension

When the Outlook Extension is installed on the end user’s machine, and the end

user has been authenticated (logged in/registered with Email Security Services),

the Extension periodically polls the data center to see if Email Continuity has been

activated. If so, then Outlook

goes into offline mode, and remains offline for the

duration of the activation. While the service is active, MessageLabs delivers

messages to the user’s Outlook Inbox through Email Continuity.

When the activation period is over, messages sent and received during the

activation using the Outlook

Extension are resynced by Exchange when

Outlook

returns from offline mode. These messages are included in the

Recovery archive, but are not restored during normal Recovery unless you direct

the RecoveryManager to do so.

After an activation, Outlook returns to the same state it was before the activation

occurred. For example, if Exchange was Offline before the activation, it will

appear as Offline after the activation. Users can right-click the Offline button and

reconnect to Exchange.

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