Dell Data Protection | Encryption Guia do Utilizador descarregar pdf (Página 77)

Enterprise Edition Administrator Guide 77

How to Create an Encryption Removal Agent Log File (Optional)

Before beginning the uninstall process, you can optionally create an Encryption Removal Agent log file. This log file is

useful for troubleshooting an uninstall/decryption operation. If you do not intend to decrypt files during the uninstall

process, you do not need to create an Encryption Removal Agent log file.

Create the following Windows Registry entry on

the computer targeted for decryption to create an Encryption Removal

Agent log file.

Click

All Programs > Run

from the Windows Start menu.

Enter

regedit

in the Open: field.

Go to HKLM\Software\Credant\DecryptionAgent.

Right-click in the right pane and select

New > DWORD Value

Name the key

LogVerbosity

Double-click the key to open it.

Enter 0, 1, 2, 3, or 5 in the Value Data: field.

LogVerbosity 0: no logging

LogVerbosity 1: logs errors that prevent the Service from running

LogVerbosity 2: logs errors that prevent complete

data decryption (recommended logging level)

LogVerbosity 3: logs information about all decrypting volumes and files

LogVerbosity 5: logs debugging information

Select

Hexadecimal

in the Base section.

Click

to save and close the key.

Close the Registry Editor.

For Windows XP, the log file path is C:\Documents and Settings\All Users\Application Data\Dell\Dell Data

Protection\Encryption.

For Windows 7, Windows 8, and Windows 8.1 the log file path is

C:\ProgramData\Dell\Dell Data Protection\Encryption.

The Encryption Removal Agent log file is

not created until after the Encryption Removal Agent Service runs, which does

not happen until the computer is restarted. Once the client is successfully uninstalled and the computer is fully decrypted,

the log file is permanently deleted.

Check Encryption Removal Agent Status

When the Encryption Removal Agent runs, its status displays in the description of the Windows Service panel (

Start >

Run... > services.msc > OK)

as follows.

Waiting for Deactivation –

DDP|E is still installed, is still configured, or both. Decryption does not start until DDP|E is

uninstalled.

Initial sweep – The

Service is making an initial sweep, calculating the number of encrypted files and bytes. The initial

sweep occurs one time.

Decryption sweep – The Service

is decrypting files and possibly requesting to decrypt locked files.

Decrypt on Reboot (partial) –

The decryption sweep is complete and some locked files (but not all) are to be decrypted on

the next restart.

Decrypt on Reboot – T

he decryption sweep is complete and all locked files are to be decrypted on the next restart.

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