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112 Enterprise Edition Administrator Guide

How to Create a PBA Log File for Troubleshooting

There may be cases when a PBA log file is needed for troubleshooting PBA issues, such as:

• You are unable to see the network connection icon, yet you know there is network connectivity. The log file contains

DHCP information to track down the issue.

• You are unable to see the Server connection icon. The log

file contains information to help diagnose Server connectivity

issues.

• Authentication fails even when entering correct credentials. The log

file used with the Server logs can help diagnose the

issue.

Follow these steps to capture logs when booting into the PBA.

Create a folder on a USB drive and name it \

CredantSED

, at the root level of the USB drive.

Create a file named actions.txt and place it in the \

CredantSED

folder.

In actions.txt, add the line:

get environment

Save and close the file.

NOTE: Do not insert the USB drive when the computer is powered down. If the USB drive is already inserted during the shutdown state,

remove the USB drive.

Power on the computer and log in to the PBA with the UPN user format. Insert the USB drive into the computer that the

logs are to be collected from during this step.

After inserting the USB drive, wait for 5-10 seconds, then remove the drive.

A credpbaenv.tgz file is created in the \CredantSED folder that contains the needed log files.

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