Dell Brocade 6520 Guia do Utilizador

53-1002751-0114 December 2012®Fabric OSTroubleshooting and Diagnostics GuideSupporting Fabric OS v7.1.0®

x Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01

84 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Switch status10Disabling POSTA reboot is not required for this command to take effect.1

Fabric OS Troubleshooting and Diagnostics Guide 8553-1002751-01Switch status10Faulty ports monitor HEALTHYMissing SFPs monitor HEALTHYAll ports are

86 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Switch status10The switchShow command also displays the following information for ports

Fabric OS Troubleshooting and Diagnostics Guide 8753-1002751-01Using the SpinFab and portTest commands10Using the SpinFab and portTest commandsThe spi

88 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Using the SpinFab and portTest commands10Debugging spinFab errorsLink errors and tx/rx

Fabric OS Troubleshooting and Diagnostics Guide 8953-1002751-01Using the SpinFab and portTest commands10• Further isolation can be done by running the

90 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Diagnostic Port (D_Port)10Disabling a port1. Connect to the switch and log in using an

Fabric OS Troubleshooting and Diagnostics Guide 9153-1002751-01Diagnostic Port (D_Port)10Understanding D_PortThe D_Port does not carry any user traffi

92 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Diagnostic Port (D_Port)10• Size of test frames• Duration of test• User-defined test pa

Fabric OS Troubleshooting and Diagnostics Guide 9353-1002751-01Diagnostic Port (D_Port)10Supported topologiesThe following supported topologies illust

Fabric OS Troubleshooting and Diagnostics Guide xi53-1002751-01About This DocumentIn this chapter•How this document is organized . . . . . . . . . .

94 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Diagnostic Port (D_Port)10FIGURE 5 ICLs connecting chassis bladesFor configuration deta

Fabric OS Troubleshooting and Diagnostics Guide 9553-1002751-01Diagnostic Port (D_Port)10Topology 4: HBA to switchFigure 8 illustrates connectivity be

96 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Diagnostic Port (D_Port)101. Disable Port 1 on Switch A, by using the portDisable [slot

Fabric OS Troubleshooting and Diagnostics Guide 9753-1002751-01Diagnostic Port (D_Port)107. To display a summary of the D_Port, use the portDportTest

98 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Diagnostic Port (D_Port)10HBAs also support testing in dynamic mode, described as follo

Fabric OS Troubleshooting and Diagnostics Guide 9953-1002751-01Diagnostic Port (D_Port)10BCU D_Port commandsThe following are BCU commands that you ca

100 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Diagnostic Port (D_Port)10Controlling testingYou can stop and start D_Port testing on

Fabric OS Troubleshooting and Diagnostics Guide 10153-1002751-01Diagnostic Port (D_Port)104. Install an SFP and attempt to enable the D_Port.switch:ad

102 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Diagnostic Port (D_Port)10 The default value is 1 fo

Fabric OS Troubleshooting and Diagnostics Guide 10353-1002751-01Diagnostic Port (D_Port)10Example The following example shows the results of a portdpo

xii Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Supported hardware and softwareIn those instances in which procedures or parts of proc

104 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Diagnostic Port (D_Port)10Example Use the switchShow command to see D_Port information

Fabric OS Troubleshooting and Diagnostics Guide 10553-1002751-01Port information10Port informationUse the following instructions to view information a

106 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Port information10Displaying the port statistics1. Connect to the switch and log in as

Fabric OS Troubleshooting and Diagnostics Guide 10753-1002751-01Port information10Displaying a summary of port errors for a switch1. Connect to the sw

108 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Equipment status10Equipment statusYou can display status for fans, power supply, and t

Fabric OS Troubleshooting and Diagnostics Guide 10953-1002751-01Equipment status10Fan 1 is AbsentFan 2 is Ok, speed is 6553 RPMFan 3 is Ok, speed is 6

110 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01System message log10 3 Ok 18 64Information displays

Fabric OS Troubleshooting and Diagnostics Guide 11153-1002751-01Port log10Displaying the system message log one message at a time1. Connect to the swi

112 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Port log1016:48:47.263 PORT Rx 79 40 02fffffd,00fffffd,02e4ffff,1400000

Fabric OS Troubleshooting and Diagnostics Guide 11353-1002751-01Syslogd configuration1020:29:20.806 FCPH read 3 40 02fffffd,00fffffd,d20

Fabric OS Troubleshooting and Diagnostics Guide xiii53-1002751-01Document conventionsThis section describes text formatting conventions and important

114 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Syslogd configuration10local7.info /var/adm/swinfolocal7.debug /var/adm/debug7If you p

Fabric OS Troubleshooting and Diagnostics Guide 11553-1002751-01Automatic trace dump transfers103. Verify the IP address was deleted using the syslogd

116 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Automatic trace dump transfers10Saving comprehensive diagnostic files to the server1.

Fabric OS Troubleshooting and Diagnostics Guide 11753-1002751-01AppendixASwitch Type and Blade IDThe switchType is a displayed field listed when you r

118 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Switch Type and Blade IDAYou can use Table 25 to find the description of the blade mod

Fabric OS Troubleshooting and Diagnostics Guide 11953-1002751-01Switch Type and Blade IDA74 FC OE 10 -2424-FC ports on an application blade that provi

120 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Switch Type and Blade IDA

Fabric OS Troubleshooting and Diagnostics Guide 12153-1002751-01AppendixBHexadecimal ConversionHexadecimal overviewHexadecimal, also known as hex, is

122 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Hexadecimal ConversionBDecimal-to-hexadecimal conversion tableTABLE 26 Decimal-to-hexa

Fabric OS Troubleshooting and Diagnostics Guide 12353-1002751-01Hexadecimal ConversionBHexabac adaeaf b0b1b2b3b4Decimal 181 182 183 184 185 186 187 18

xiv Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01NOTES, CAUTIONS, AND WARNINGSThe following notices and statements are used in this man

124 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Hexadecimal ConversionB

Fabric OS Troubleshooting and Diagnostics Guide 12553-1002751-01IndexAaccount managementlost password recovery options, 62recovering forgotten passwor

126 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01enablingport, 89enc_out errors, 31equipment status, viewing, 108EX_Ports, 3, 23FF_Port

Fabric OS Troubleshooting and Diagnostics Guide 12753-1002751-01LL_Port, 30LEDsflashing, 3no light, 4steady, 3License issues, 4licensing issues, 11lin

128 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01resolving zone conflicts, 75Rolling Reboot Detection, 14SSCSIretry errors, 4timeout er

Fabric OS Troubleshooting and Diagnostics Guide 12953-1002751-01Zzoneconfiguration, 2configuration mismatch, 5content mismatch, 5resolving conflicts,

130 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01

Fabric OS Troubleshooting and Diagnostics Guide xv53-1002751-01White papers, online demonstrations, and data sheets are available through the Brocade

xvi Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01• Brocade 300, 5100, and 5300 — On the switch ID pull-out tab located on the bottom of

Fabric OS Troubleshooting and Diagnostics Guide 153-1002751-01Chapter1IntroductionIn this chapter•Troubleshooting overview . . . . . . . . . . . . . .

2 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Most common problem areas1Most common problem areasTable 1 identifies the most common pr

Fabric OS Troubleshooting and Diagnostics Guide 353-1002751-01Questions for common symptoms1TABLE 2 Common symptoms Symptom Areas to check Chapter or

Copyright © 2008-2012 Brocade Communications Systems, Inc. All Rights Reserved.Brocade, the B-wing symbol, BigIron, DCX, Fabric OS, FastIron, IronPoin

4 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Questions for common symptoms1License issues Licensing Chapter 2, “General”LSAN is slow

Fabric OS Troubleshooting and Diagnostics Guide 553-1002751-01Gathering information for your switch support provider1Gathering information for your sw

6 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Gathering information for your switch support provider12. Type the appropriate supportSa

Fabric OS Troubleshooting and Diagnostics Guide 753-1002751-01Building a case for your switch support provider13. Set the utility to capture output fr

8 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Building a case for your switch support provider1• Do you have IPsec installed on the sw

Fabric OS Troubleshooting and Diagnostics Guide 953-1002751-01Building a case for your switch support provider1• Host information:- OS version and pat

10 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Building a case for your switch support provider1

Fabric OS Troubleshooting and Diagnostics Guide 1153-1002751-01Chapter2General In this chapter•Licenses . . . . . . . . . . . . . . . . . . . . . . .

12 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Frame Viewer2Frame ViewerWhen a frame is unable to reach its destination due to timeout

Fabric OS Troubleshooting and Diagnostics Guide 1353-1002751-01Switch boot2Symptom MQ errors are appearing in the switch log.Probable cause and recomm

Fabric OS Troubleshooting and Diagnostics Guide iii53-1002751-01Document History Title Publication number Summary of changes DateFabric OS Troublesho

14 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Switch boot2Rolling Reboot DetectionA rolling reboot occurs when a switch or enterprise

Fabric OS Troubleshooting and Diagnostics Guide 1553-1002751-01Switch boot2This is an HA bootup-related issue and happens when switch is unable to rec

16 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01FC-FC routing connectivity2* Fabric OS has detected frequent switch reboot condition. *

Fabric OS Troubleshooting and Diagnostics Guide 1753-1002751-01FC-FC routing connectivity2 received reply from 0x020800: 12 bytes time:1010 use

18 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01FC-FC routing connectivity2ATTENTIONThere are some devices that do not support the ELS

Fabric OS Troubleshooting and Diagnostics Guide 1953-1002751-01FC-FC routing connectivity2In the following example, superping is invoked using the fcP

20 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01FC-FC routing connectivity2Restrictions• Fabric reconfiguration cannot occur while usin

Fabric OS Troubleshooting and Diagnostics Guide 2153-1002751-01FC-FC routing connectivity2switch:admin> pathinfo 5Hop In Port Domain ID (Name)

22 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01FC-FC routing connectivity2Symptom Host application times out.Probable cause and recomm

Fabric OS Troubleshooting and Diagnostics Guide 2353-1002751-01Chapter3ConnectivityIn this chapter•Port initialization and FCP auto-discovery process

iv Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01

24 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Port initialization and FCP auto-discovery process3• VEX_Port—A virtual EX_Port. It con

Fabric OS Troubleshooting and Diagnostics Guide 2553-1002751-01Link issues3Link issuesSymptom Port LEDs are flashing.Probable cause and recommended ac

26 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Connection problems3Checking the logical connection1. Enter the switchShow command.2. R

Fabric OS Troubleshooting and Diagnostics Guide 2753-1002751-01Connection problems3*N 021a00; 2,3;20:00:00:e0:69:f0:07:c6;10:00:00:e0:69:f0:07:c6;

28 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Link failures3Link failuresA link failure occurs when a server, storage, or switch devi

Fabric OS Troubleshooting and Diagnostics Guide 2953-1002751-01Link failures3Checking for a loop initialization failure 1. Verify the port is an L_Por

30 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Marginal links3After becoming an active port, the port becomes an F_Port or an E_Port d

Fabric OS Troubleshooting and Diagnostics Guide 3153-1002751-01Marginal links3Only one frame is transmitted and received at any given time. An externa

32 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Marginal links3switch:admin> porterrshow frames enc crc crc too too ba

Fabric OS Troubleshooting and Diagnostics Guide 3353-1002751-01Device login issues3Device login issuesA correct login is when the port type matches th

Fabric OS Troubleshooting and Diagnostics Guide v53-1002751-01ContentsAbout This DocumentHow this document is organized . . . . . . . . . . . . . . .

34 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Device login issues3In some cases, you may find that the port has been locked as an L_P

Fabric OS Troubleshooting and Diagnostics Guide 3553-1002751-01Media-related issues3-------------------------------------------------Thu Nov 6 16:52:

36 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Segmented fabrics3Testing a port’s external transmit and receive path 1. Connect to the

Fabric OS Troubleshooting and Diagnostics Guide 3753-1002751-01Segmented fabrics3• Incompatible zoning configuration (see Chapter 9, “Zoning”).• Domai

38 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Segmented fabrics3Alternatively, you can reconcile fabric parameters by entering the co

Fabric OS Troubleshooting and Diagnostics Guide 3953-1002751-01Segmented fabrics3 Fabric parameters (yes, y, no, n): [no] y Domain: (1..239) [1] 8

40 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Port mirroring3Port mirroringWith port mirroring, you can configure a switch port to mi

Fabric OS Troubleshooting and Diagnostics Guide 4153-1002751-01Port mirroring3• Using the firmware download procedure to downgrade to previous Fabric

42 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Port mirroring3Maximum mirror connectionsTable 9 shows the maximum number of mirror con

Fabric OS Troubleshooting and Diagnostics Guide 4353-1002751-01Port mirroring3The configuration database keeps information about the number of port mi

vi Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Switch boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Port mirroring3

Fabric OS Troubleshooting and Diagnostics Guide 4553-1002751-01Chapter4ConfigurationIn this chapter•Configuration upload and download issues . . . .

46 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Configuration upload and download issues4• The FTP or SCP server’s IP address cannot be

Fabric OS Troubleshooting and Diagnostics Guide 4753-1002751-01Configuration upload and download issues4• On a Virtual Fabrics-enabled switch, you do

48 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Brocade configuration form4Symptom Configuration did not seem to change after the confi

Fabric OS Troubleshooting and Diagnostics Guide 4953-1002751-01Brocade configuration form4Domain IDSwitch nameEthernet IP addressEthernet subnet maskT

50 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Brocade configuration form4

Fabric OS Troubleshooting and Diagnostics Guide 5153-1002751-01Chapter5Firmware Download ErrorsIn this chapter•Blade troubleshooting tips . . . . . .

52 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Firmware download issues5Symptom The blade is faulty (issue slotShow to confirm).Probab

Fabric OS Troubleshooting and Diagnostics Guide 5353-1002751-01Firmware download issues5Symptom Cannot upgrade directly to v6.3.0. Probable cause and

Fabric OS Troubleshooting and Diagnostics Guide vii53-1002751-01Brocade configuration form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Troubleshooting with the firmwareDownload command5Network Protocol(1-auto-select, 2-FTP

Fabric OS Troubleshooting and Diagnostics Guide 5553-1002751-01USB error handling5If the firmware download fails in a director or enterprise-class pla

56 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Considerations for downgrading firmware5Considerations for downgrading firmwareThe pre-

Fabric OS Troubleshooting and Diagnostics Guide 5753-1002751-01Considerations for downgrading firmware5Checking version compatibility...Version compat

58 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Considerations for downgrading firmware5Downgrade is not allowed because R-RDY flow con

Fabric OS Troubleshooting and Diagnostics Guide 5953-1002751-01Considerations for downgrading firmware5Message Cannot upgrade directly to v6.3.0. Upgr

60 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Considerations for downgrading firmware5

Fabric OS Troubleshooting and Diagnostics Guide 6153-1002751-01Chapter6Security In this chapter•Passwords . . . . . . . . . . . . . . . . . . . . . .

62 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Device authentication6Symptom Unable to log into the boot PROM.Probable cause and recom

Fabric OS Troubleshooting and Diagnostics Guide 6353-1002751-01Protocol and certificate management6Symptom Switch is unable to form an F_Port.Probable

viii Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Chapter 9 ZoningOverview of corrective action . . . . . . . . . . . . . . . . . . . .

64 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01SNMP6• If you think this is a policy-related issue, FCS switch or other security server

Fabric OS Troubleshooting and Diagnostics Guide 6553-1002751-01Chapter7Virtual FabricsIn this chapter•General Virtual Fabrics troubleshooting . . . .

66 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Fabric identification issues7• VE_Ports cannot exist in a logical switch that has XISL

Fabric OS Troubleshooting and Diagnostics Guide 6753-1002751-01Base switch issues7Symptom The switch with domain <domain> with firmware version

68 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Logical switch issues7Logical switch issuesCAUTIONWhen a logical switch is created, all

Fabric OS Troubleshooting and Diagnostics Guide 6953-1002751-01Switch configuration blade compatibility7Symptom A non-GE blade is within the slot rang

70 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Gathering additional information7 2 SW BLADE 97 FC16-32 ENABLED 3

Fabric OS Troubleshooting and Diagnostics Guide 7153-1002751-01Chapter8ISL Trunking In this chapter•Link issues . . . . . . . . . . . . . . . . . . .

72 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Buffer credit issues8• Trunking is not supported in switch interoperability mode.• Port

Fabric OS Troubleshooting and Diagnostics Guide 7353-1002751-01Chapter9ZoningIn this chapter•Overview of corrective action . . . . . . . . . . . . . .

Fabric OS Troubleshooting and Diagnostics Guide ix53-1002751-01System message log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Segmented fabrics9If you enter the cfgShow command to display information about all zon

Fabric OS Troubleshooting and Diagnostics Guide 7553-1002751-01Zone conflicts9Symptom Zone conflict appears in logs and fabric is segmented.Probable c

76 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Zone conflicts9For more information about setting up zoning on your switch, refer to th

Fabric OS Troubleshooting and Diagnostics Guide 7753-1002751-01Zone conflicts9Changing the default zone accessA switch is not allowed to merge with an

78 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Zone conflicts9Checking for Fibre Channel connectivity problemsEnter the fcPing command

Fabric OS Troubleshooting and Diagnostics Guide 7953-1002751-01Zone conflicts9received reply from 0x020800: 12 bytes time:1006 usecreceived reply from

80 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Gathering additional information9Gathering additional informationCollect the data from

Fabric OS Troubleshooting and Diagnostics Guide 8153-1002751-01Chapter10Diagnostic FeaturesIn this chapter•About Fabric OS diagnostics . . . . . . . .

82 Fabric OS Troubleshooting and Diagnostics Guide53-1002751-01Power-on self test10Most information can be captured using the supportSave command and

Fabric OS Troubleshooting and Diagnostics Guide 8353-1002751-01Power-on self test10modprobe: modprobe: Can't open dependencies file /lib/modules/