Dell SC440 Manual do Utilizador Página 1

www.dell.com | support.dell.comDell™ PowerEdge™ SC440 SystemsHardware Owner’s Manualbook.book Page 1 Tuesday, August 25, 2009 1:14 PM

10 About Your System• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technica

100 Running the System Diagnosticsbook.book Page 100 Tuesday, August 25, 2009 1:14 PM

Jumpers and Connectors 101Jumpers and ConnectorsThis section provides specific information about the system jumpers and describes the connectors on th

102 Jumpers and ConnectorsFigure 6-1. System Board JumpersTable 6-1. System Board Jumper SettingsJumper Setting DescriptionPSWD (default) The password

Jumpers and Connectors 103System Board Connectors CAUTION: Many repairs may only be done by a certified service technician. You should only perform t

104 Jumpers and ConnectorsDisabling a Forgotten PasswordThe password jumper on the system board enables the system password features or disables them

Jumpers and Connectors 1053Move the PSWD jumper to the disabled position.See Figure 6-1 to locate the password jumper on the system board.4Close the s

106 Jumpers and Connectorsbook.book Page 106 Tuesday, August 25, 2009 1:14 PM

Getting Help 107Getting HelpObtaining Assistance1Complete the procedures in "Troubleshooting Your System."2Run the system diagnostics and re

108 Getting Helpwww.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user

Getting Help 109Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more

About Your System 11Front-Panel Features and IndicatorsFigure 1-1 shows the controls, indicators, and connectors located on the system's front pa

110 Getting HelpBefore You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system

Getting Help 111Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat

112 Getting HelpContacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (support)For spec

Getting Help 113Aruba Website: www.dell.com.awE-mail: [email protected] Supporttoll-free: 800-1578Australia (Sydney)International Access

114 Getting HelpBelgium (Brussels)International Access Code: 00Country Code: 32City Code: 2Website: support.euro.dell.comTech Support for XPS02 481 92

Getting Help 115Canada (North York, Ontario)International Access Code: 011Online Order Status: www.dell.ca/ostatusAutoTech (automated Hardware and War

116 Getting HelpChina (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: [email protected]

Getting Help 117Costa Rica Website: www.dell.com/crE-mail: [email protected] Support0800-012-0231Czech Republic (Prague)International Acc

118 Getting HelpEl Salvador Website: www.dell.com/ecE-mail: [email protected] Support800-6132Finland (Helsinki)International Access Code:

Getting Help 119Germany (Frankfurt)International Access Code: 00Country Code: 49City Code: 69Website: support.euro.dell.comE-mail: tech_support_centra

12 About Your System5 USB connectors (2) Connects USB 2.0-compliant devices to the system.6 power button The power button controls the DC power supply

120 Getting HelpHong KongInternational Access Code: 001Country Code: 852Website: support.ap.dell.comTechnical Support E-mail: [email protected]

Getting Help 121Ireland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_suppor

122 Getting HelpJamaica E-mail: [email protected] Support (dial from within Jamaica only)1-800-440-9205Japan (Kawasaki)International Acce

Getting Help 123Korea (Seoul)International Access Code: 001Country Code: 82City Code: 2E-mail: [email protected]: 080-200-3800Support

124 Getting HelpMalaysia (Penang)International Access Code: 00Country Code: 60City Code: 4Website: support.ap.dell.comTechnical Support (Dell Precisio

Getting Help 125Netherlands (Amsterdam)International Access Code: 00Country Code: 31City Code: 20Website: support.euro.dell.com Technical Support for

126 Getting HelpPoland (Warsaw)International Access Code: 011Country Code: 48City Code: 22Website: support.euro.dell.comE-mail: [email protected]

Getting Help 127Singapore (Singapore)International Access Code: 005Country Code: 65NOTE: The phone numbers in this section should be called from withi

128 Getting HelpSpain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comHome and Small BusinessTechnical

Getting Help 129Tai wa nInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected] Support (OptiP

About Your System 13Back-Panel Features and IndicatorsFigure 1-2 shows the controls, indicators, and connectors located on the system's back pane

130 Getting HelpU.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comE-mail: dell_direct_support@

Getting Help 131U.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (po

132 Getting HelpU.S. Virgin Islands E-mail: [email protected] Support1-877-702-4288Venezuela Website: www.dell.com/veE-mail: la-techsuppo

Glossary 133GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.A — Ampere(s).AC — A

134 Glossarycm — Centimeter(s).cmos — Complementary metal-oxide semiconductor.component — As they relate to DMI, components include operating systems,

Glossary 135expansion-card connector — A connector on the system board or riser board for plugging in an expansion card.F — Fahrenheit.FAT — File allo

136 GlossaryKBps — Kilobyte(s) per second.key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl>

Glossary 137NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintain

138 GlossaryROMB — RAID on motherboard.rpm — Revolutions per minute.RTC — Real-time clock.SAS — Serial-attached SCSI.SATA — Serial Advanced Technology

Glossary 139TOE — TCP/IP offload engine. A technology to improve data-transfer performance over IP networks by allowing the operating system to offloa

14 About Your System• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turn

140 Glossarybook.book Page 140 Tuesday, August 25, 2009 1:14 PM

Index 141IndexNumerics3.5-inch driveremoving, 445.25-inch driveinstalling, 49Aadmin passwordassigning, 37changing, 38deleting, 38using, 37alert messag

142 Index142 Indexfront-panel, 11Hhard driveinstalling, 52removing, 51troubleshooting, 91II/O panelinstalling, 76removing, 74replacing, 76indicatorsba

Index 143removing3.5-inch drive, 44bezel, 73CD/DVD drive, 47chassis intrusion switch, 71cooling fans, 65diskette drive, 44expansion cards, 56front dri

144 Index144 IndexNIC, 83power supply, 86SAS controller card, 92serial port, 82start-up routine, 79system battery, 85system cooling, 86tape drive, 91U

About Your System 15Power Supply IndicatorsThe voltage selection switch on the back panel of the system allows you to select one of two primary voltag

16 About Your SystemSystem MessagesSystem messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists the syste

About Your System 17 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple rep

18 About Your SystemAlert! CPU fan failure. The processor cooling fan is faulty or the fan assembly is not installed correctly.Ensure that the process

About Your System 19Alert! Previous Shutdown Due to Thermal EventThe processor or hard drive overheated the last time the system was used.Ensure that

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 About Your SystemData error The diskette drive or hard drive cannot read the data.For the operating system, run the appropriate utility to check th

About Your System 21General failure The operating system is unable to carry out the command.This message is usually followed by specific information.

22 About Your SystemMemory data line failure at address, read value expecting valueMemory double word logic failure at address, read value expecting v

About Your System 23No boot sector on hard-disk driveThe system configuration information in the System Setup program might be incorrect.Enter the Sys

24 About Your SystemOperating system not found See "Troubleshooting a Hard Drive" on page 91. If the problem persists, see "Getting Hel

About Your System 25Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

26 About Your SystemDiagnostics MessagesWhen you run system diagnostics, an error message may result. Diagnostic error messages are not covered in thi

Using the System Setup Program 27Using the System Setup ProgramAfter you set up your system, run the System Setup program to familiarize yourself with

28 Using the System Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the

Using the System Setup Program 29Figure 2-1. Main System Setup Program ScreenTable 2-2 through Table 2-9 lists the options and descriptions for each g

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Other Information You May Need . . . . . . . . . . .

30 Using the System Setup ProgramMemory InfoDisplays the amount of Installed Memory, Memory Speed, Memory Channel Mode, and a description of the Memor

Using the System Setup Program 31Table 2-4. Onboard Devices OptionsOption DescriptionIntegrated NIC(On default)Enables or disables the integrated Netw

32 Using the System Setup ProgramLimit CPUID Limits the maximum value the processor standard CPUID function will support. Some operating systems will

Using the System Setup Program 33Chassis Intrusion(On-Silent default)Enables or disables the chassis-intrusion detection feature. When set to On-Silen

34 Using the System Setup ProgramTable 2-8. Maintenance OptionsOption DescriptionService Tag Displays the system service tag. If the service tag is co

Using the System Setup Program 35Password Features NOTICE: The password features provide a basic level of security for the data on your system. If yo

36 Using the System Setup ProgramThe password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of t

Using the System Setup Program 374Press <Enter> twice to enter a new blank password and to confirm the new blank password.5Press <Enter> a

38 Using the System Setup ProgramA change to the Admin Password option becomes effective immediately (restarting the system is not required). By enter

Installing System Components 39Installing System ComponentsThis section describes how to install the following system components:• Front drive bezel•

4 Contents3 Installing System Components . . . . . . . . . . . . . . . . . . . . 39Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . .

40 Installing System ComponentsInside the SystemIn Figure 3-1, the system cover is opened to provide an interior view of the system.Figure 3-1. Inside

Installing System Components 41Opening the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform t

42 Installing System ComponentsFigure 3-2. Opening and Closing the SystemFront Drive BezelThe front drive bezel is the cover for the optional diskette

Installing System Components 433Slide the lever on the sliding plate in the direction of the arrow until it releases the front drive bezel from its si

44 Installing System ComponentsReplacing an Insert on the Front Drive BezelIf you remove a drive in the 3.5-inch or 5.25-inch drive bays, replace the

Installing System Components 45Figure 3-5. Removing or Installing a Diskette Drive7If you are permanently removing the drive, replace the 3.5-inch ins

46 Installing System Components3Unpack the replacement diskette drive, and prepare it for installation.4Check the documentation for the drive to verif

Installing System Components 4717(Optional) Test the drive by running the system diagnostics. See "Running the System Diagnostics" on page 9

48 Installing System ComponentsFigure 3-7. Removing and Installing an Optical or Tape Drive7If you are installing another drive in the bay, see "

Installing System Components 49Installing an Optical or Tape Drive CAUTION: Many repairs may only be done by a certified service technician. You sho

Contents 5Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Removing the Cooling Fans. . . . . . . . . . . . . .

50 Installing System ComponentsFigure 3-8. Installing Optical or Tape Drive Shoulder Screws8Gently slide the drive into place until you hear a click o

Installing System Components 51Hard Drives NOTE: The system’s drive configuration must consist of all SATA hard drives or all SAS hard drives.Hard Dr

52 Installing System ComponentsFigure 3-9. Removing and Installing a Hard Drive in the Drive Carrier NOTE: If you do not intend to replace the drive,

Installing System Components 53If a replacement hard drive does not have the hard-drive bracket attached, remove the bracket from the old drive.6Snap

54 Installing System ComponentsFigure 3-11. Cabling a SATA Hard Drive to the Integrated SATA Controller1 SATA data cable to system board2 power cable

Installing System Components 55Figure 3-12. Cabling a SAS or SATA Hard Drive to a SAS Controller Expansion Card10Ensure that all connectors are proper

56 Installing System Components15Partition and logically format the drive.See the documentation for your operating system for instructions.16(Optional

Installing System Components 57Figure 3-13. Removing and Installing an Expansion Card7Close the card retention door to secure the remaining card(s) in

58 Installing System Components3To open the card retention door, press the two release tabs inward. See Figure 3-13.4If you are installing a new card,

Installing System Components 59Memory Module Upgrade KitsThe system is upgradable to 4 GB by installing combinations of 512-MB and 1-GB 533-MHz or 667

6 ContentsTroubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Troubleshooting a Wet System. . . . . . . . . . . . .

60 Installing System ComponentsThe following components require address space:• System ROM• Advanced Programmable Interrupt Controllers (APIC)• Integr

Installing System Components 615Applying even pressure to both ends of the module, insert the module into the connector and carefully press the module

62 Installing System Components11Open the system. See "Opening the System" on page 41.12Ensure that the installed memory modules are seated

Installing System Components 63Figure 3-15. Installing and Removing the Heat Sink1 heatsink and shroud assembly 2 assembly bracket 3 captive screws (2

64 Installing System Components5Open the processor cover by sliding the release lever from under the release lever latch on the socket. Then, pull the

Installing System Components 65Replacing the Processor1Unpack the new processor.2Ensure that the contacts on the bottom of the replacement processor a

66 Installing System Components3Disconnect the fan’s power cable from the system board by depressing the locking tab. See Figure 3-17.4If you are remo

Installing System Components 67Replacing the Cooling Fans1Align the securing tabs on the replacement fan with the mounting holes in the system chassis

68 Installing System Components5Press the tab on the battery socket to release the battery, then lift the battery out of the socket. See Figure 3-18.F

Installing System Components 69Power SupplyRemoving the Power Supply CAUTION: Many repairs may only be done by a certified service technician. You sh

Contents 7System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Disabling a Forgotten Password. . . . . . . . . . . . . .

70 Installing System ComponentsFigure 3-19. Removing the Power SupplyInstalling the Power Supply1Attach the cable clamp to the new power supply.2Align

Installing System Components 717Place the heat sink assembly onto the heat sink assembly bracket and tilt the heat sink assembly down on the system bo

72 Installing System ComponentsFigure 3-20. Removing and Installing the Chassis Intrusion SwitchInstalling the Chassis Intrusion Switch1Align the chas

Installing System Components 73Bezel Removing the Bezel CAUTION: Many repairs may only be done by a certified service technician. You should only per

74 Installing System ComponentsFigure 3-21. Removing the BezelReplacing the Bezel1Align the bezel with the chassis frame and slide it into position.2A

Installing System Components 75Removing the I/O Panel Assembly1Turn off the system and attached peripherals, and disconnect the system from the electr

76 Installing System ComponentsReplacing the I/O Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should

Installing System Components 77• SATA hard-drive data cable(s) from the SATA connector(s)• Intrusion switch cable from the INTRUDER connector4Remove a

78 Installing System Components9Carefully route any loose cables away from the edges of the system board.10Gently slide the system board toward the fr

Troubleshooting Your System 79Troubleshooting Your SystemSafety First—For You and Your SystemTo perform certain procedures in this document, you must

8 Contentsbook.book Page 8 Tuesday, August 25, 2009 1:14 PM

80 Troubleshooting Your SystemTroubleshooting IRQ Assignment ConflictsMost PCI devices can share an IRQ with another device, but they cannot use an IR

Troubleshooting Your System 81Troubleshooting the Video Subsystem Problem• Monitor is not working properly.Action1Check the system and power connectio

82 Troubleshooting Your System2Examine the mouse and its cable for signs of damage.If the mouse is not damaged, go to step 4.If the mouse is damaged,

Troubleshooting Your System 834Turn on the system and the reconnected device.If the problem is resolved, the USB connector might be defective. See &qu

84 Troubleshooting Your SystemTroubleshooting a Wet SystemProblem• Liquid spilled on the system.• Excessive humidity.Action CAUTION: Many repairs may

Troubleshooting Your System 85Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting

86 Troubleshooting Your SystemIf the problem is not resolved by replacing the battery, see "Getting Help" on page 107. NOTE: Some software

Troubleshooting Your System 87• System cover, drive blank, or front or back filler panel is removed.• Ambient temperature is too high.• External airfl

88 Troubleshooting Your SystemAction CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting

Troubleshooting Your System 8917If the memory problem is still indicated, repeat step 11 through step 16 for each memory module installed.If the probl

About Your System 9About Your SystemThis section describes the physical, firmware, and software interface features that provide and ensure the essenti

90 Troubleshooting Your System16Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.17Open the system.

Troubleshooting Your System 91Troubleshooting an IDE Tape DriveProblem• System cannot read data from a tape in an IDE tape drive.• Diagnostic indicato

92 Troubleshooting Your System NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all file

Troubleshooting Your System 93Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting

94 Troubleshooting Your SystemAction CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting

Troubleshooting Your System 95Troubleshooting the MicroprocessorProblem• Error message indicates a processor problem.• Diagnostic indicator code indic

96 Troubleshooting Your Systembook.book Page 96 Tuesday, August 25, 2009 1:14 PM

Running the System Diagnostics 97Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for te

98 Running the System DiagnosticsWhen to Use the System DiagnosticsIf a major component or device in the system does not operate properly, component f

Running the System Diagnostics 99Selecting Devices for TestingThe left side of the Customize window lists devices that can be tested. Devices are grou