Dell PowerEdge 2850 Guia de Resolução de Problemas

Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions Running S

Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug. Observe the following cabling restri

Back to Contents Page  Introduction Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide Other Documents You May Need Obtainin

Back to Contents Page  Indicators, Messages, and Codes Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide Indicators on the Opt

Table 2-2. Front-PanelLEDIndicators,Buttons,andConnectors SCSI Hard-Drive Indicator Codes If RAID is activated, two indicators on each of t

Table2-3 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the system. For example, if a hard-drive fai

Power Indicator Codes The system has indicators on the front panel and the power supplies that signify system power status.  Power-Button Indicator

Table 2-7. NIC Indicator Codes LCD Status Messages The system's bezel indictor can signify when the system is operating correctly or when th

range. board (see "Installing Drives"). If the problem persists, see "Troubleshooting Power Supplies" in "Troubleshooting You

 Solving Problems Described by LCD Status Messages When a single message appears on the status LCD, locate the code in Table2-8 and perform the sugg

Table 2-9.SystemMessages  Message  Causes  Corrective Actions Address mark not found Faulty optical/diskette drive subsystem or hard-drive subs

Back to Contents Page  Jumpers and Connectors Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide Jumpers—AGeneralExplanation

I/O parity interrupt at address Faulty or improperly installed expansion card. See "Troubleshooting Expansion Cards" in "Troubleshootin

System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the pr

If a beep code is emitted, write down the series of beeps and then look it up in Table2-10. If you are unable to resolve the problem by looking up th

Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, befo

Back to Contents Page  Finding Software Solutions Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide Before You Begin Troubl

Back to Contents Page  IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access

Back to Contents Page  Running System Diagnostics Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide Using Server Administrator

 1. Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD"

Back to Contents Page TroubleshootingYourSystem Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide  Safety First—For You a

 Problem l Monitor is not working properly. l Video memory is faulty.  Action  1. Check the system and power connections to the monitor.  2

Table A-1. System Board Jumper Settings System Board Connectors See FigureA-3 and TableA-2 for the location and description of system board con

If the problem is resolved, replace the faulty mouse. See "Getting Help."  5. Enter the System Setup program and ensure that the mouse cont

 2. Turn off the system and any USB devices.  3. Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.

In Figure5-1, the covers and bezel are removed to provide an interior view of the system. Figure 5-1. Inside the System The system board holds the

 1. Fit the tabs on the right end of the bezel into the corresponding slots in the front panel.  2. Rotate the left end of the bezel toward the s

l Excessive humidity.  Action   1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  2. O

 Problem l System message indicates a problem with the battery. l System Setup program loses system configuration information. l System date and

Problem l Systems management software issues a fan-related error message.  Action Ensure that none of the following conditions exist: l Ambient te

 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 

 2. Open or remove the bezel. See "Removing the Bezel."  3. Run the appropriate online diagnostic test. See "Using Server Adminis

 1. Try using a different CD that you know works properly.  2. Enter the System Setup program and ensure that the drive's IDE or SCSI contro

Table A-2. System Board Connectors Expansion-Card Riser-Board Components and PCI Buses FigureA-4 shows the components on the PCI-X expansion-car

 11. Close the system. See "Closing the System."  12. Reconnect the system to the electrical outlet, and turn on the system, including

If the problem persists, see "Getting Help." Troubleshooting an Integrated RAID Controller  Problem l Error message indicates an integra

 Problem l Error message indicates a RAID controller problem. l RAID controller performs incorrectly or not at all.  Action   1. Run the appro

8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  9. Open the system. See "Opening the

 11. Close the system. See "Closing the System."  12. Reconnect the system to the electrical outlet, and turn on the system and attache

Back to Contents Page  Installing System Options Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide System Fans Power Suppli

 Replacing a Cooling Fan  1. Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated. Then low

  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.  2. Open the system. See &qu

Expansion Cards The system is available with a PCI-X riser board or an optional PCI-X/PCI Express (PCIe) riser board. The PCI-X riser board provides

4. Disconnect all expansion-card cables.  5. Remove the expansion-card cage. See "Removing the Expansion-Card Cage."  6. Position th

FigureA-5 shows the components on the optional PCI-X/PCIe expansion-card riser board, including the expansion-card slots and buses. Table6-2 lists

a. Open the expansion-card latch. See Figure6-4. b. Grasp the expansion card by its top corners, and carefully remove it from the expansion- car

Table 6-4. Allowable Memory Module Configurations – Single-Ranked and Dual-Ranked Memory Modules  Installing Memory Modules   1. Open the system.

 6. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the soc

 3. Press the tab on the end of one of the heat-sink retention levers to disengage the lever, then lift the lever 90 degrees. See Figure6-6. Figu

 9. Unpack the new processor. If any of the pins on the processor appear bent, see "Getting Help."  10. Align the pin-1 corner of the pr

 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.  2. Open the system. See "

2. Open the system. See "Opening the System" in "Troubleshooting Your System."  3. Remove the two system fans. See "Remov

b. Align the alignment pin on the bottom of the fan tray with the alignment hole on the system board. c. Slide the fan tray straight down. d. P

Back to Contents Page  Installing Drives Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide SCSI Interface Cables SCSI Confi

 4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.  5. Perform a tape backup and ver

 3. Lift up the memory module shroud.  4. Remove the jumper plug from the password jumper. See FigureA-2 to locate the password jumper (labe

l SCSI controller: ¡ Integrated SCSI controller ¡ Optional integrated RAID controller. See "Activating the Integrated RAID Controller."

If the drive has been online, the drive status indicator will blink green two times a second as the drive is powered down. When all indicators are of

4. Replace the bezel. See "Replacing the Bezel" in "Troubleshooting Your System."  5. Reconnect your system and peripherals to

 12. Gently pull and hold open the RAID battery compartment tab, route the RAID battery cable through the bottom opening, and then lower the RAID b

 1. Unpack the RAID controller card and prepare it for installation. For instructions, see the documentation accompanying the card.  2. Turn off t

 7. Reconfigure the SCSI cable connections to the SCSI backplane as necessary to operate the backplane as a 2/4 split backplane: l If a RAID con

Back to Contents Page  Getting Help Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific c

the system diagnostics.  4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diske

International Access Code Country Code City Code Anguilla General Support toll-free:800-335-0031 Antigua and Barbuda General Support 1-800-805-5924

Back to Contents Page  I/O Connectors Dell™PowerEdge™2850SystemsInstallationandTroubleshootingGuide Serial Connector PS/2-Compatible Ke

Spare Parts Sales & Extended Service Sales 18664403355 Cayman Islands General Support 1-800-805-7541 Chile (Santiago) Country Code: 56 City Cod

Switchboard 0925331300 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Website: support.euro.dell.c

Ireland Sales 012044444 U.K. Sales (dial within U.K. only) 08709074000 Fax/SalesFax 012040103 Switchboard 012044444 Italy (Milan) Internationa

Transaction Sales toll-free:0800581 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4 Technical Support (Dell Precision,

Peru General Support 0800-50-669 Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22 Website: support.euro.dell.com  E-mail

International Access Code: 00 Country Code: 41 City Code: 22 E-mail: [email protected]  E-mail for French-speaking HSB and Corpor

Back to Contents Page  Extended Service and Warranty Sales toll-free:1-800-247-4618 Fax toll-free:1-800-727-8320 Dell Services for the Deaf, Hard-o

Table B-2.SerialConnectorPinAssignments PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach t

USB Connectors The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-com