Dell PowerEdge 1800 Guia de Resolução de Problemas

www.dell.com | support.dell.comDell™ PowerEdge™ 1800 SystemsInstallation andTroubleshooting Guide

10 Introductionwww.dell.com | support.dell.com• Updates are sometimes included with the system to describe changes to the system, software, and/or doc

100 Installing Driveswww.dell.com | support.dell.com NOTICE: Cables not installed into the drive-cable retainer may block air flow and cause the syst

Installing Drives 101Figure 7-5. Connecting an IDE CD Drive and Optional IDE Tape Drive to the Integrated IDE ControllerIDE connectorIDE CD drive and

102 Installing Driveswww.dell.com | support.dell.comFigure 7-6. Connecting a SCSI Tape Drive to the Integrated SCSI ControllerSCSI controller connecto

Installing Drives 103Figure 7-7. Connecting a SCSI Tape Drive to a SCSI Controller Card11Ensure that all cables are firmly connected and arranged so t

104 Installing Driveswww.dell.com | support.dell.comHard DrivesYou can install the following hard drive configurations in your system:• Up to two non–

Installing Drives 1055Remove the hard-drive cage:aLoosen the four Phillips-head screws that secure the drive cage in the system. See Figure 7-8). bSli

106 Installing Driveswww.dell.com | support.dell.comFigure 7-8. Removing and Installing a SATA Hard Drive7Install the hard-drive cage:aWith the side o

Installing Drives 10710Close the system. See "Closing the System" in "Troubleshooting Your System."11Reconnect the system to its e

108 Installing Driveswww.dell.com | support.dell.com9Install the hard-drive cage:aWith the side of the drive cage labeled "Top" facing towar

Installing Drives 109Figure 7-9. Connecting SATA Hard Drives to the Integrated SATA ControllerSATA 0 connectorSATA hard drives (2) SATA interface cabl

Indicators, Codes, and Messages 11Indicators, Codes, and MessagesThe system, applications, and operating systems can identify problems and alert you t

110 Installing Driveswww.dell.com | support.dell.comFigure 7-10. Connecting SATA Hard Drives to an Optional SATA Controller Card12Connect all power ca

Installing Drives 111Installing and Removing Hot-Plug SCSI Hard Drives NOTE: SCSI hot-plug functionality is available only when SCSI RAID is used. Se

112 Installing Driveswww.dell.com | support.dell.comFigure 7-12. Hot-Plug SCSI Hard Drives Connected to a RAID Controller CardRemoving a Hot-Plug Hard

Installing Drives 113Figure 7-13. Removing and Installing a Hot-Plug Hard-Drive4Slide the hard drive out until it is free of the drive bay. See Figure

114 Installing Driveswww.dell.com | support.dell.com3Insert the hard-drive carrier into the drive bay. See Figure 7-13.4Close the hard-drive carrier h

Installing Drives 11511Test the array:• If you are setting up a SATA RAID array, run the SATA controllers tests and the hard drive tests in the system

116 Installing Driveswww.dell.com | support.dell.com

Getting Help 117Getting HelpTechnical AssistanceIf you need assistance with a technical problem, perform the following steps:1Complete the procedures

118 Getting Helpwww.dell.com | support.dell.comwww.euro.dell.com (Europe only)www.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Ano

Getting Help 119Technical Support ServiceDell's technical support service is available 24 hours a day, 7 days a week, to answer your questions ab

12 Indicators, Codes, and Messageswww.dell.com | support.dell.comFront-Panel Indicators and FeaturesFigure 2-2, Figure 2-3, and Figure 2-4 show the sy

120 Getting Helpwww.dell.com | support.dell.comReturns that are missing any of the preceding requirements will be refused at our receiving dock and re

Getting Help 121Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat

122 Getting Helpwww.dell.com | support.dell.comContacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•sup

Getting Help 123Austria (Vienna)International Access Code: 900Country Code: 43City Code: 1Website: support.euro.dell.comE-mail: tech_support_central_e

124 Getting Helpwww.dell.com | support.dell.comCanada (North York, Ontario)International Access Code: 011Online Order Status: www.dell.ca/ostatusAutoT

Getting Help 125China (Xiamen)Country Code: 86City Code: 592Tech Support website: support.dell.com.cnTech Support E-mail: [email protected] Supp

126 Getting Helpwww.dell.com | support.dell.comCzech Republic (Prague)International Access Code: 00Country Code: 420City Code: 2Website: support.euro.

Getting Help 127Finland (Helsinki)International Access Code: 990Country Code: 358City Code: 9Website: support.euro.dell.comE-mail: [email protected]

128 Getting Helpwww.dell.com | support.dell.comGermany (Langen)International Access Code: 00Country Code: 49City Code: 6103Website: support.euro.dell.

Getting Help 129India Technical Support1600 33 8045Sales1600 33 8044Ireland (Cherrywood)International Access Code: 16Country Code: 353City Code: 1Webs

Indicators, Codes, and Messages 13Off Blinking The system is powered on and has detected an error. See "System Messages" and "Troublesh

130 Getting Helpwww.dell.com | support.dell.comJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.com

Getting Help 131Latin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (T

132 Getting Helpwww.dell.com | support.dell.comMexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877

Getting Help 133New ZealandInternational Access Code: 00Country Code: 64E-mail (New Zealand): [email protected] (Australia): au_tech_supp

134 Getting Helpwww.dell.com | support.dell.comPortugalInternational Access Code: 00Country Code: 351Website: support.euro.dell.comE-mail: support.eur

Getting Help 135Spain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comE-mail: support.euro.dell.com/es

136 Getting Helpwww.dell.com | support.dell.comSwitzerland (Geneva)International Access Code: 00Country Code: 41City Code: 22Website: support.euro.del

Getting Help 137U.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comCustomer Care website: suppo

138 Getting Helpwww.dell.com | support.dell.comU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-f

Jumpers, Switches, and Connectors 139Jumpers, Switches, and ConnectorsThis section provides specific information about the system jumpers. It also pro

14 Indicators, Codes, and Messageswww.dell.com | support.dell.comPower-on indicator The power-on indicator lights when the system power is on. The pow

140 Jumpers, Switches, and Connectorswww.dell.com | support.dell.comSystem Board JumpersFigure A-2 shows the location of the configuration jumpers on

Jumpers, Switches, and Connectors 141System Board ConnectorsSee Figure A-3 and Table A-2 for the location and description of system board connectors a

142 Jumpers, Switches, and Connectorswww.dell.com | support.dell.comDisabling a Forgotten PasswordThe system's software security features include

Jumpers, Switches, and Connectors 143 CAUTION: Before you perform this procedure, see "Safety First—For You and Your System" in "Troub

144 Jumpers, Switches, and Connectorswww.dell.com | support.dell.com

I/O Ports and Connectors 145I/O Ports and ConnectorsI/O ConnectorsI/O connectors are the gateways that the system uses to communicate with external de

146 I/O Ports and Connectorswww.dell.com | support.dell.comTable B-1 shows the icons used to label the connectors on the system.Serial ConnectorSerial

I/O Ports and Connectors 147Figure B-2. Serial Connector Pin NumbersParallel ConnectorThe integrated parallel connector, intended primarily for use by

148 I/O Ports and Connectorswww.dell.com | support.dell.comPS/2-Compatible Keyboard and Mouse ConnectorsThe PS/2-compatible keyboard and mouse cables

I/O Ports and Connectors 149Video ConnectorYou can attach a VGA-compatible monitor to the system’s integrated video controller using a 15-pin high-den

Indicators, Codes, and Messages 15Figure 2-3. System With SATA Hard Drives Figure 2-4. System With SCSI Hard Drives CD drive (or optional data-only DV

150 I/O Ports and Connectorswww.dell.com | support.dell.comUSB ConnectorThe system’s USB connector supports USB-compliant peripherals such as keyboard

I/O Ports and Connectors 151Figure B-7. NIC ConnectorNetwork Cable RequirementsThe NIC supports a UTP Ethernet cable equipped with a standard RJ45-com

152 I/O Ports and Connectorswww.dell.com | support.dell.com

Index 153IndexNumerics5.25-inch drivesinstalling, 98Aalert messages, 32application conflictssoftware, 34Bback panelfeatures, 16batteriesremoving and r

154 Index154 IndexEexpansion cardtroubleshooting, 67expansion cardsinstalling, 76removing, 77Ffansfront system, 71-72installing, 72removing, 71feature

Index 155system, 20system diagnostics, 32systems management, 46warning, 31microprocessorstroubleshooting, 68mouseconnector, 148troubleshooting, 43NNIC

156 Index156 Indexcooling fan, 57damaged system, 55diskette drive, 60expansion card, 67external connections, 42hard drives (SATA), 64keyboard, 42memor

FiguresFigure 2-1. Tower and Rack-Mount Orientations . . . . . . . . 11Figure 2-2. Front-Panel Controls and Indicators . . . . . . . . 12Figure 2-

Figure 7-4. Accessing the System Board Drive Connectors . . 100Figure 7-5. Connecting an IDE CD Drive and Optional IDE Tape Drive to the Integrate

159TablesTable 2-1. System Status Indicator Patterns . . . . . . . . 12Table 2-2. Front-Panel LED Indicators, Buttons, and Connectors. . . . . . .

16 Indicators, Codes, and Messageswww.dell.com | support.dell.comBack-Panel Indicators and FeaturesFigure 2-5 shows the back-panel features of the sys

160

Indicators, Codes, and Messages 17Power Indicator CodesThe power button on the front panel controls the power input to the system's power supplie

18 Indicators, Codes, and Messageswww.dell.com | support.dell.comFigure 2-6. Redundant Power Supply IndicatorsSCSI Hard-Drive Indicator CodesEach SCSI

Indicators, Codes, and Messages 19Figure 2-7. SCSI Hard-Drive IndicatorsTable 2-6 lists the drive status indicator codes. Different codes display as d

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 Indicators, Codes, and Messageswww.dell.com | support.dell.comNIC Indicator CodesThe NIC on the back panel has an indicator that provides informati

Indicators, Codes, and Messages 21Alert! Current configuration does not support redundant memory. Redundant memory is disabled.Memory modules installe

22 Indicators, Codes, and Messageswww.dell.com | support.dell.comECC memory error Faulty or improperly installed memory modules.See "Troubleshoot

Indicators, Codes, and Messages 23Error: Incorrect memory configuration. Swap the DIMMs in slots DIMM1_A and DIMM1_B with DIMMs in slots DIMM2_A and

24 Indicators, Codes, and Messageswww.dell.com | support.dell.comInvalid NVRAM configuration, resource re-allocatedSystem configuration data has been

Indicators, Codes, and Messages 25Memory parity failure at start address to end addressFaulty or improperly installed memory modules.See "Trouble

26 Indicators, Codes, and Messageswww.dell.com | support.dell.comPCIe Degraded Link Width Error: Embedded Bus#nn/Dev#nn/FuncnExpected Link Width is nA

Indicators, Codes, and Messages 27Processor n internal error Faulty microprocessor; faulty system board.See "Troubleshooting the Microprocessors&

28 Indicators, Codes, and Messageswww.dell.com | support.dell.comTimer chip counter 2 failedFaulty system board. See "Getting Help."Unsuppor

Indicators, Codes, and Messages 29System Beep CodesIf an error that cannot be reported on the screen occurs during POST, the system may emit a series

Contents 3Contents1 IntroductionOther Documents You May Need . . . . . . . . . . . . . . . . . . . . . . 9Obtaining Technical Assistance . . . . . .

30 Indicators, Codes, and Messageswww.dell.com | support.dell.com1-2-2 DMA initialization failure See "Troubleshooting System Memory" in &qu

Indicators, Codes, and Messages 31Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system cont

32 Indicators, Codes, and Messageswww.dell.com | support.dell.comDiagnostics MessagesWhen you run system diagnostics, an error message may result. Dia

Finding Software Solutions 33Finding Software SolutionsSoftware problems can be caused by:• Improper installation or configuration of an application•

34 Finding Software Solutionswww.dell.com | support.dell.comError messages are generated by system hardware or software. "Indicators, Codes, and

Finding Software Solutions 35IRQ11AvailableIRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup programIRQ13 Math coprocessorIR

36 Finding Software Solutionswww.dell.com | support.dell.com

Running System Diagnostics 37Running System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for technical

38 Running System Diagnosticswww.dell.com | support.dell.comWhen to Use the System DiagnosticsIf a major component or device in the system does not op

Running System Diagnostics 39Using the Advanced Testing OptionsWhen you select Advanced Testing from the Diagnostics menu, the main screen of the diag

4 ContentsSystem Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . 37When to Use the System Diagnostics. . . . . . . . . . . . . .

40 Running System Diagnosticswww.dell.com | support.dell.comError MessagesWhen you run a system diagnostics test, you may receive an error message dur

Troubleshooting Your System 41Troubleshooting Your SystemSafety First—For You and Your SystemTo perform certain procedures in this document, you must

42 Troubleshooting Your Systemwww.dell.com | support.dell.comChecking the EquipmentThis section provides troubleshooting procedures for external devic

Troubleshooting Your System 433Swap the faulty keyboard with a working keyboard.If the problem is resolved, replace the faulty keyboard. See "Get

44 Troubleshooting Your Systemwww.dell.com | support.dell.com3Run the appropriate online diagnostic test. See "Using Server Administrator Diagnos

Troubleshooting Your System 456Turn off the system and the USB device, and swap the device with a comparable device.7Turn on the system and the USB de

46 Troubleshooting Your Systemwww.dell.com | support.dell.comResponding to a Systems Management Software Alert MessageSystems management software moni

Troubleshooting Your System 47Figure 5-1. Inside the SystemThe system board contains the system's control circuitry and other electronic componen

48 Troubleshooting Your Systemwww.dell.com | support.dell.com• Up to six non–hot-plug SATA hard drives when the hard drives are connected to an option

Troubleshooting Your System 49BezelThe front bezel has status and attention indicators. You must remove the bezel to open the system.Removing the Beze

Contents 5Baffle/Back Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 52Removing the Baffle/Back Fan Assembly. . . . . . . . . . . . .

50 Troubleshooting Your Systemwww.dell.com | support.dell.comInstalling the Bezel1Insert the two tabs on the inside left edge of the bezel into the co

Troubleshooting Your System 51System CoverTo upgrade or troubleshoot the system, open the system to gain access to internal components.Opening the Sys

52 Troubleshooting Your Systemwww.dell.com | support.dell.com2Fit the cover on the side of the system, and slide the cover backward.3Tighten the three

Troubleshooting Your System 53Figure 5-5. Removing the Baffle/Back Fan AssemblyRemoving the Baffle/Back Fan Assembly CAUTION: Many repairs may only b

54 Troubleshooting Your Systemwww.dell.com | support.dell.com NOTICE: You must reinstall the baffle/back fan assembly to maintain proper airflow for

Troubleshooting Your System 55Troubleshooting a Damaged SystemProblem• System was dropped or damaged.Action CAUTION: Many repairs may only be done by

56 Troubleshooting Your Systemwww.dell.com | support.dell.com2Turn off the system and disconnect it from the electrical outlet for at least one hour.3

Troubleshooting Your System 574If reseating the power supply did not resolve the problem, remove the faulty power supply. See "Removing a Redunda

58 Troubleshooting Your Systemwww.dell.com | support.dell.comAction CAUTION: Many repairs may only be done by a certified service technician. You shou

Troubleshooting Your System 595Open the system. See "Opening the System."6Remove the baffle/back fan assembly. See "Removing the Baffle

6 ContentsRemoving an Expansion Card . . . . . . . . . . . . . . . . . . . . . 77System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . .

60 Troubleshooting Your Systemwww.dell.com | support.dell.comTroubleshooting a Diskette DriveProblem• Error message indicates a diskette drive problem

Troubleshooting Your System 6116Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.17Open the system.

62 Troubleshooting Your Systemwww.dell.com | support.dell.com10Reconnect the system to the electrical outlet, and turn on the system and attached peri

Troubleshooting Your System 6311Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.12If the problem

64 Troubleshooting Your Systemwww.dell.com | support.dell.com6If the problem is resolved, reinstall the hard drive in the original bay. See "Inst

Troubleshooting Your System 651Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the

66 Troubleshooting Your Systemwww.dell.com | support.dell.com3Ensure that the required device drivers are installed and are configured correctly. See

Troubleshooting Your System 674Ensure that the controller card is firmly seated in its connector. See "Installing a RAID Controller Card" in

68 Troubleshooting Your Systemwww.dell.com | support.dell.com9Remove all expansion cards installed in the system. See "Removing an Expansion Card

Troubleshooting Your System 696Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.7Run the appropriate onl

Contents 7Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104General Installation Guidelines. . . . . . . . . . . . . . .

70 Troubleshooting Your Systemwww.dell.com | support.dell.com

Installing System Options 71Installing System OptionsThis section describes how to remove and install the following components:• System fans• Optional

72 Installing System Optionswww.dell.com | support.dell.com6Remove the expansion-card guide:aPress and hold the expansion-card guide release tab. See

Installing System Options 73Figure 6-1. Removing the Expansion-Card Guide and Front System Fanfront-fan release tabexpansion-card guide release tabexp

74 Installing System Optionswww.dell.com | support.dell.comRedundant Power SuppliesThe optional redundant power supplies are accessible from the back

Installing System Options 75Figure 6-2. Removing and Installing an Optional Redundant Power SupplyExpansion CardsThe system includes six expansion slo

76 Installing System Optionswww.dell.com | support.dell.comSlots 2, 3, 4, and 5 can accommodate full-length cards. Slot 6 can accommodate a full-lengt

Installing System Options 77Figure 6-3. Removing and Installing an Expansion CardRemoving an Expansion Card CAUTION: Many repairs may only be done by

78 Installing System Optionswww.dell.com | support.dell.com5Remove the expansion card:aRemove the screw that secures the expansion-card bracket to the

Installing System Options 79General Memory Module Installation Guidelines• If only one memory module is installed, it must be a 256 MB module installe

8 ContentsParallel Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . 147PS/2-Compatible Keyboard and Mouse Connectors . . . . . . . .

80 Installing System Optionswww.dell.com | support.dell.comInstalling Memory Modules CAUTION: Many repairs may only be done by a certified service te

Installing System Options 81Figure 6-4. Installing and Removing a Memory Module6Align the memory module's edge connector with the alignment keys

82 Installing System Optionswww.dell.com | support.dell.comRemoving Memory Modules CAUTION: Many repairs may only be done by a certified service tech

Installing System Options 83Figure 6-5. Installing and Removing the Heat Sink NOTE: When removing the heat sink, the possibility exists that the proce

84 Installing System Optionswww.dell.com | support.dell.com7Remove the heat sink:aIf the processor is removed from the socket with the heat sink, twis

Installing System Options 8510Unpack the new processor.If any of the pins on the processor appear bent, see "Getting Help." 11Align the pin

86 Installing System Optionswww.dell.com | support.dell.com16Press <F2> to enter the System Setup program, and check that the processor informat

Installing System Options 8711Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.Figure 6-7. Rep

88 Installing System Optionswww.dell.com | support.dell.com3Open the system. See "Opening the System" in "Troubleshooting Your System.&

Installing System Options 892Replace the three screws to secure the control panel to the front of the system.3Place the control panel and chassis-intr

Introduction 9IntroductionYour system includes the following significant service and upgrade features:• Embedded server management hardware, which mon

90 Installing System Optionswww.dell.com | support.dell.com

Installing Drives 91Installing DrivesYour system supports the following drive configurations:• Up to two non–hot-plug SATA hard drives when the hard d

92 Installing Driveswww.dell.com | support.dell.comDC Power CablesThe 3.5-inch diskette drive, 5.25-inch devices, and SATA hard drives must connect to

Installing Drives 93IDE Configuration InformationThe IDE subsystem provides one primary channel. See Figure A-3 for the location of the system board p

94 Installing Driveswww.dell.com | support.dell.comDevice TerminationSCSI logic requires that termination be enabled for the two drives at opposite en

Installing Drives 95Figure 7-1. Removing a Diskette DriveInstalling a Diskette Drive CAUTION: Before you perform this procedure, see "Safety Fir

96 Installing Driveswww.dell.com | support.dell.comFront-Panel Drive InsertsTo help keep dust and dirt out of the system, a plastic insert in the beze

Installing Drives 97Figure 7-2. Removing the Chassis Drive InsertInstalling the Front-Panel Drive Inserts CAUTION: Many repairs may only be done by a

98 Installing Driveswww.dell.com | support.dell.com5Reconnect the system to its electrical outlet and turn the system on, including any attached perip

Installing Drives 99Figure 7-3. Installing a 5.25-Inch Drive8Connect a DC power cable connector to the drive's power input connector. See Figure