Dell PowerEdge 1850 Guia de Resolução de Problemas Página 1

Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions Running

Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug. Observe the following cabling restr

Back to Contents Page  Introduction Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Other Documents You May Need Your sys

Back to Contents Page  Indicators, Messages, and Codes Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Front-Panel Indicato

Table 2-2. Front-PanelLEDIndicators,Buttons,andConnectors Back-Panel Features and Indicators Figure2-2 shows the controls, indicators, and

Figure 2-3. NIC Connector Release Latch SCSI Hard-Drive Indicator Codes If RAID is activated, two indicators on each of the hard-drive carriers

pattern. Table 2-3. Hard-DriveIndicatorPatterns Power Indicator Codes The power button on the front panel controls the power input to the system

Table 2-6.NICIndicators System Messages System messages appear on the screen during system boot to notify you of a possible problem with the s

not responding to system requests. Error: Incorrect memory configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B, DIMM3_A and

System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the pr

If a beep code is emitted, write down the series of beeps and then look it up in Table2-8. If you are unable to resolve the problem by looking up the

Back to Contents Page  Jumpers, Switches, and Connectors Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Jumpers—A General

Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record

Back to Contents Page  Finding Software Solutions Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Before You Begin Troub

Back to Contents Page  IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial

Back to Contents Page  Running the System Diagnostics Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Using Server Administ

 1. Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD"

l Parameters — If applicable, displays parameters that you can set for the test. Back to Contents Page 

Back to Contents Page  Troubleshooting Your System Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Safety First—For You and

 2. If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on.  3. If the PDU or UPS is not receiving power, plug it into

Problem l System message indicates a problem with the mouse. l Mouse is not functioning properly.  Action  1. Run the appropriate online diagnos

 4. Turn off the system and the serial device, and swap the device with a comparable device.  5. Turn on the system and the serial device. If t

Table A-1.SystemBoardJumperSettings System Board Connectors See FigureA-3 and TableA-2 for the location and description of the system boar

3. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.  4. Enter the System Setup pro

  2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.  3. Remove the system

Troubleshooting a Wet System  Problem l Liquid spilled on the system. l Excessive humidity.  Action   1. Turn off the system and attached pe

l Memory modules l Processor(s) l Power supplies l Fans l Drive-carrier connections to the SCSI backplane board  4. Ensure that all cables

If the problem persists, remove the faulty power supply. See "Removing a Power Supply" in "Installing System Components."  4. Ins

 2. Turn on the system and attached peripherals. If an error message does not appear, go to step 11.  3. Enter the System Setup program and chec

 4. Open the system. See "Opening the System."  5. Ensure that the diskette drive interface cable is securely connected to the SCSI b

 5. Open the system. See "Opening the System."  6. Ensure that the optical drive interface cable is securely connected to the optical

l Hard drive not recognized by the system.  Action   1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnos

  1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."

Table A-2.SystemBoardConnectors Riser Board Connectors See FigureA-4, FigureA-5, and FigureA-6 for the location and description of the ris

 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  3. Open the system. See "Opening t

e. Run the appropriate diagnostic test. If the tests fail, see "Getting Help." Troubleshooting the Microprocessors  Problem l Error

 20. Open the system. See "Opening the System."  21. Reinstall the second processor that you removed in step 10. See "Replacing

Back to Contents Page  Installing System Components Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide System Board Components

System Battery  Replacing the System Battery   1. Enter the System Setup program and record the option settings on the System Setup screens. Se

 1. Open the system. See "Opening the System" in Troubleshooting Your System."  2. Disconnect the fan module's power cable fr

 Replacing a Power Supply  1. Slide the new power supply into the chassis until the power supply is fully seated and the retention latch is engage

 3. Remove the filler bracket on the slot you will be using.  4. Insert the expansion card firmly into the expansion-card connector on the riser

Removing the Riser Card   1. Open the system. See "Opening the System" in "Troubleshooting Your System."  2. Remove any expa

System Memory The six memory module sockets can accommodate from 256 MB to 16GB of registered ECC PC2-3200 (DDR 2 400) memory. The memory sockets ar

Figure A-6. Optional ROMB PCI-Express Riser Card (when available) SCSI Backplane Connectors See FigureA-7 for the location and description of

Table 6-2. Allowable Memory Module Configurations – Single-Ranked and Dual-Ranked Memory Modules  Installing Memory Modules   1. Open the system.

6. Repeat step 2 through step 5 of this procedure to install the remaining memory modules. See Table6-1 and Table6-2 for sample memory configuration

 3. Wait 30 seconds for the heat sink to loosen from the processor.  4. Open the other heat sink retention lever. See Figure6-9.  5. If th

When the processor is positioned correctly, it drops down into the socket with minimal pressure. c. When the processor is fully seated in the socket,

c. Press the other end of the card until the remaining two standoffs fit over the card edge.  5. Close the system. See "Closing the System&

Back to Contents Page  Installing Drives Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Installing SCSI Hard Drives Ins

 4. Insert the hard drive into the drive bay. See Figure7-1.  5. Close the hard-drive handle to lock the drive in place.  6. Replace the f

5. If you are replacing an existing drive, install the new drive in the drive carrier. See"Installing a Diskette or Optical Drive in a Drive Carr

 7. Connect the diskette drive data cable to the diskette drive connector on the SCSI backplane. See Figure7-3.  8. Close the system. See &quo

Connecting an External SCSI Tape Drive This subsection describes how to configure and install an external SCSI tape drive with an optional add-in

 4. If you removed the riser card insulator in step 3, reinstall it now. See "Installing the Riser Card" in "Installing System Compone

Activating the Optional Integrated RAID Controller This document explains how to activate your system's integrated RAID controller on the optio

 14. Install and configure the RAID software. See the RAID software documentation for more information. Installing a RAID Controller Card See &

Back to Contents Page  Getting Help Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific c

the system diagnostics.  4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diske

International Access Code Country Code City Code Anguilla General Support toll-free:800-335-0031 Antigua and Barbuda General Support 1-800-805-5924

Spare Parts Sales & Extended Service Sales 18664403355 Cayman Islands General Support 1-800-805-7541 Chile (Santiago) Country Code: 56 City Cod

Switchboard 0925331300 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Website: support.euro.dell.c

Ireland Sales 012044444 U.K. Sales (dial within U.K. only) 08709074000 Fax/SalesFax 012040103 Switchboard 012044444 Italy (Milan) Internationa

Transaction Sales toll-free:0800581 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4 Technical Support (Dell Precision,

Back to Contents Page  I/O Connectors Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Serial Connector PS/2-Compatible K

Peru General Support 0800-50-669 Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22 Website: support.euro.dell.com  E-mail

International Access Code: 00 Country Code: 41 City Code: 22 E-mail: [email protected]  E-mail for French-speaking HSB and Corpor

Back to Contents Page  Extended Service and Warranty Sales toll-free:1-800-247-4618 Fax toll-free:1-800-727-8320 Dell Services for the Deaf, Hard-o

Back to Contents Page Dell™PowerEdge™1850SystemsInstallationandTroubleshootingGuide Notes, Notices, and Cautions Abbreviations and Acronym

Figure B-2. Serial Connector Pin Numbers Table B-2.SerialConnectorPinAssignments PS/2-Compatible Keyboard and Mouse Connectors The PS/2-com

Table B-4. Video Connector Pin Assignments USB Connectors The system's USB connectors support USB-compliant peripherals such as keyboards, mic