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Solving Problems
DellPrecision™Workstation350User'sGuide
Battery Problems
Fill out the Diagnostics Checklist as you complete these checks.
Card Problems
Fill out the Diagnostics Checklist as you complete these checks.
Drive Problems
Battery Problems
Card Problems
Drive Problems
Dropped or Damaged Computer
E-Mail, Modem, and Internet Problems
Error Messages
General Problems
IEEE 1394 Device Problems
Keyboard Problems
Memory Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Serial or Parallel Device Problems
Sound and Speaker Problems
System Board Problems
Video and Monitor Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or
date displays during start-up, replace the battery. If the battery still does not work properly, contact Dell.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Check the card seating and cable —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and open the computer cover.
2. Ensure that each card is firmly seated in its connector. Reseat any loose cards.
3. Make sure that all cables are firmly connected to their corresponding connectors on the cards. If any cables appear loose, reconnect
them.
For instructions on which cables should be attached to specific connectors on a card, see the card's documentation.
4. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
Test the video card —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and open the computer cover.
2. Remove all cards except the video card.
If your primary hard drive is connected to a drive controller card and not to one of the system board IDE connectors, leave the drive
controller card installed in the computer.
3. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
4. Run the Dell Diagnostics.
If any of the tests fail, contact Dell.
Test the cards —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and open the computer cover.
2. Reinstall one of the cards that you removed previously.
3. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
4. Run the Dell Diagnostics.
If any of the diagnostics tests fail, the card you just reinstalled is faulty and needs to be replaced.
5. Repeat this process until you have reinstalled all cards.
If you have reinstalled all of the cards and the problem is not resolved, contact Dell.
- Your Computer 3
- Back View 4
- Inside Your Computer 5
- System Board Components 6
- Advanced Troubleshooting 8
- Beep Codes 9
- Dell Diagnostics 10
- Drivers 11
- Using System Restore 12
- Microsoft®Windows®XP 13
- Windows 2000 14
- Advanced Features 15
- Security 16
- Password Protection 16
- Assigning a System Password 17
- Typing Your System Password 17
- Setup Password 18
- System Setup 19
- Boot Sequence 20
- System Setup Options 20
- Jumper Settings 22
- Power Button 23
- Hung Computer 24
- Hyper-Threading 25
- Battery 26
- Cleaning Your Computer 28
- Contacting Dell 30
- Getting Help 38
- Problems With Your Order 39
- Product Information 39
- Before You Call 39
- Ergonomic Computing Habits 41
- Back to Contents Page 42
- Glossary 43
- Specifications 51
- Memory 54
- Removing a Memory Module 55
- Installing a Memory Module 55
- AGP Card 57
- Installing an AGP/Card 58
- PCI Cards 59
- Removing a Card 61
- Closing the Computer Cover 63
- Opening the Computer Cover 64
- Drives 65
- Hard Drive 66
- Installing a Hard Drive 67
- Adding a Second Hard Drive 68
- Front-Panel Inserts 70
- Floppy Drive 70
- Removing a Floppy Drive 71
- Installing a Floppy Drive 71
- CD/DVD Drive 72
- Removing a CD/DVD Drive 73
- Installing a CD/DVD Drive 73
- Microprocessor 76
- Regulatory Notices 79
- IC Notice (Canada Only) 80
- CE Notice (European Union) 80
- ENERGY STAR®Compliance 80
- VCCI Notice (Japan Only) 81
- Class A Device 82
- Class B Device 82
- BSMI Notice (Taiwan Only) 83
- Solving Problems 85
- Floppy drive problems 86
- CD drive problems 86
- Dropped or Damaged Computer 87
- Error Messages 88
- General Problems 90
- IEEE 1394 Device Problems 92
- Keyboard Problems 92
- Memory Problems 92
- Mouse Problems 92
- Network Problems 93
- Power Problems 93
- Printer Problems 94
- Sound and Speaker Problems 95
- System Board Problems 95
- Video and Monitor Problems 96
- Notes, Notices, and Cautions 98
- Abbreviations and Acronyms 98
- Warranty and Return Policy 99
- Overview 100
- New User Interface 100
- Clean Desktop Wizard 101
- Taskbar Grouping 101
- Notification Area Cleanup 101
- System Restore 102
- Restore Process 103
- Driver Rollback 103
- How to Add Users 104
- Internet Connection Firewall 105
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