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Running the System Diagnostics 159

Running the System Diagnostics

If you experience a problem with your system, run the diagnostics before

calling for technical assistance. The purpose of the diagnostics is to test your

system's hardware without requiring additional equipment or risking data

loss. If you are unable to fix the problem yourself, service and support

personnel can use diagnostics test results to help you solve the problem.

Using Online Diagnostics

To assess a system problem, first use the online diagnostics. Online

Diagnostics is a suite of diagnostic programs, or test modules, that include

diagnostic tests on chassis and storage components such as hard drives,

physical memory, communications and printer ports, NICs, CMOS, and

more. If you are unable to identify the problem using the online diagnostics,

then use the embedded system diagnostics.

The files required to run the online diagnostics for systems running supported

Microsoft Windows and Linux operating systems are available at

support.dell.com and on the CDs that came with your system. For

information about using diagnostics, see the

Dell Online Diagnostics User's

Guide

Embedded System Diagnostics Features

The embedded system diagnostics provides a series of menus and options for

particular device groups or devices. The system diagnostics menus and

options allow you to:

• Run tests individually or collectively

• Control the sequence of tests

• Repeat tests

• Display, print, or save test results

• Temporarily suspend testing if an error is detected or terminate testing

when a user-defined error limit is reached

• View help messages that briefly describe each test and its parameters

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Dell DX6000G Manual do Utilizador Página 157