Dell 745N Manual do Utilizador

www.dell.com | support.dell.comDell™ PowerVault™ 745N SystemsInstallation and Troubleshooting GuideD3835bk0.book Page 1 Monday, August 24, 2009 4:3

10 Introductionwww.dell.com | support.dell.com• Release notes or readme files may be included to provide last-minute updates to the system or document

100 Getting Helpwww.dell.com | support.dell.comSt. Lucia General Support1-800-882-1521St. Vincent and the Grenadines General Supporttoll-free: 1-877-2

Getting Help 101Sweden (Upplands Vasby)International Access Code: 00Country Code: 46City Code: 8Website: support.euro.dell.comE-mail: swe_support@dell

102 Getting Helpwww.dell.com | support.dell.comTurks and Caicos Islands General Supporttoll-free: 1-866-540-3355U.K. (Bracknell)International Access C

Getting Help 103U.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (po

104 Getting Helpwww.dell.com | support.dell.comD3835bk0.book Page 104 Monday, August 24, 2009 4:34 PM

Jumpers, Switches, and Connectors 105Jumpers, Switches, and ConnectorsThis section provides specific information about the system jumpers. It also pro

106 Jumpers, Switches, and Connectorswww.dell.com | support.dell.comSystem Board JumpersFigure A-2 shows the location of the configuration jumpers on

Jumpers, Switches, and Connectors 107System Board ConnectorsSee Figure A-3 and Table A-2 for the location and description of the system board connecto

108 Jumpers, Switches, and Connectorswww.dell.com | support.dell.comRiser Board ConnectorsSee Figure A-4 and Table A-3 for the location and descriptio

Jumpers, Switches, and Connectors 109Disabling a Forgotten PasswordThe system's software security features include a system password and a setup

Indicators, Messages, and Codes 11Indicators, Messages, and CodesThe system, applications, and operating systems can identify problems and alert you t

110 Jumpers, Switches, and Connectorswww.dell.com | support.dell.comD3835bk0.book Page 110 Monday, August 24, 2009 4:34 PM

I/O Connectors 111I/O ConnectorsI/O ConnectorsI/O connectors are the gateways that the system uses to communicate with external devices, such as a key

112 I/O Connectorswww.dell.com | support.dell.comSerial ConnectorSerial connectors support devices such as external modems, printers, and mice that re

I/O Connectors 113PS/2-Compatible Keyboard and Mouse ConnectorsThe PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors

114 I/O Connectorswww.dell.com | support.dell.comVideo ConnectorYou can attach a VGA-compatible monitor to the system’s integrated video controller us

I/O Connectors 115USB ConnectorThe system’s USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also suppor

116 I/O Connectorswww.dell.com | support.dell.comNetwork Cable RequirementsThe network adapters support a UTP Ethernet cable equipped with a standard

Abbreviations and Acronyms 117Abbreviations and AcronymsAampere(s)ACalternating currentANSIAmerican National Standards InstituteBIOSbasic input/output

118 Abbreviations and Acronymswww.dell.com | support.dell.comFCCFederal Communications Commissionftfeetggram(s)GBgigabyte(s)GUIgraphical user interfac

Abbreviations and Acronyms 119mVmillivolt(s)NASnetwork attached storageNICnetwork interface controllerNISnetwork information serviceNiCadnickel cadmiu

12 Indicators, Messages, and Codeswww.dell.com | support.dell.comFigure 2-1. Front-Panel FeaturesTable 2-1. Front-Panel Indicator CodesLED Indicator D

120 Abbreviations and Acronymswww.dell.com | support.dell.comUPSuninterruptible power supplyUTPunshielded twisted pairVvolt(s)VACvolt(s) alternating c

Index 121IndexAapplication conflictssoftware, 28Bback panelfeatures, 13indicators, 13basic power problems, 35batteriestroubleshooting, 45battery, 55re

122 Index122 Indexhard drives, 83memory, 68processor, 72riser board, 65software, 27IRQsavoiding conflicts, 28line assignments, 28Jjumpersabout, 105sys

Index 123Ttechnical assistance, 10troubleshootingbasic I/O, 38battery, 45cooling fan, 46damaged system, 44expansion cards, 48hard drives, 47keyboard,

124 Index124 IndexD3835bk0.book Page 124 Monday, August 24, 2009 4:34 PM

FiguresFigure 2-1. Front-Panel Features . . . . . . . . . . . . . . . 12Figure 2-2. Back-Panel Features . . . . . . . . . . . . . . . 14Figure 2-

Figure A-1. Example Jumper . . . . . . . . . . . . . . . . . 105Figure A-2. System Board Jumpers. . . . . . . . . . . . . . 106Figure A-3. System

TablesTable 2-1. Front-Panel Indicator Codes . . . . . . . . . . . 12Table 2-2. Back-Panel LED Codes . . . . . . . . . . . . . 16Table 2-3. System

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Indicators, Messages, and Codes 13• The power button provides the ability to soft switch the power cycling to the system.• The two system identificati

14 Indicators, Messages, and Codeswww.dell.com | support.dell.comFigure 2-2. Back-Panel Featuresmouse connectorkeyboard connectorUSB connectors (2)ser

Indicators, Messages, and Codes 15Figure 2-3. Network Adapter IndicatorsFigure 2-4. Front-Panel USB ConnectorNIC 1 link indicator/activity indicatorNI

16 Indicators, Messages, and Codeswww.dell.com | support.dell.comSystem MessagesSystem messages appear on the screen during power-on self test (POST)

Indicators, Messages, and Codes 17Alert! CPU fan was not detected.Alert! Memory fan was not detected.Alert! PCI fan was not detected.Specified fan is

18 Indicators, Messages, and Codeswww.dell.com | support.dell.comCaution! NVRAM_CLR jumper is installed on system board. Please run SETUPIncorrect con

Indicators, Messages, and Codes 19Error: RAC cannot be used with an add-in video card in this slot.Add-in video card is installed. Remove the add-in v

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 Indicators, Messages, and Codeswww.dell.com | support.dell.comMemory address line failure at address, read value expecting valueMemory double word

Indicators, Messages, and Codes 21No boot device available Faulty or missing hard drive or hard-drive subsystem.Check the Integrated Devices configura

22 Indicators, Messages, and Codeswww.dell.com | support.dell.comReset failed Improperly connected drive interface or power cable.Ensure that the inte

Indicators, Messages, and Codes 23System Beep CodesIf an error that cannot be reported on the screen occurs during POST, the system may emit a series

24 Indicators, Messages, and Codeswww.dell.com | support.dell.com1-2-2 DMA initialization failure See "Troubleshooting System Memory" in &qu

Indicators, Messages, and Codes 253-1-1 Slave DMA-register failure Faulty system board. See "Troubleshooting the System Board" in "Trou

26 Indicators, Messages, and Codeswww.dell.com | support.dell.comWarning MessagesA warning message alerts you to a possible problem and prompts you to

Finding Software Solutions 27Finding Software SolutionsSoftware problems can be caused by:• Improper installation or configuration of an application•

28 Finding Software Solutionswww.dell.com | support.dell.comError messages are generated by system hardware or software. "Indicators, Messages, a

Finding Software Solutions 29IRQ11 AvailableIRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup programIRQ13 Math coprocessorI

Contents 3Contents1 IntroductionOther Documents You May Need . . . . . . . . . . . . . . . . . . . . . . 9Obtaining Technical Assistance . . . . . .

30 Finding Software Solutionswww.dell.com | support.dell.comD3835bk0.book Page 30 Monday, August 24, 2009 4:34 PM

Running the System Diagnostics 31Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for te

32 Running the System Diagnosticswww.dell.com | support.dell.comWhen to Use the System DiagnosticsIf a major component or device in the system does no

Running the System Diagnostics 3310Reboot the NAS system. 11When the USB Key menu appears, press <2> and then press <Enter>.When you start

34 Running the System Diagnosticswww.dell.com | support.dell.com•Quick Tests Only — When checked, runs only the quick tests on the device. Extended te

Troubleshooting Your System 35Troubleshooting Your SystemSafety First—For You and Your SystemTo perform certain procedures in this document, you must

36 Troubleshooting Your Systemwww.dell.com | support.dell.comChecking the EquipmentThis section provides troubleshooting procedures for external devic

Troubleshooting Your System 37Troubleshooting the KeyboardProblem• System message indicates a problem with the keyboard.• Keyboard is not functioning

38 Troubleshooting Your Systemwww.dell.com | support.dell.com4Enter the System Setup program and ensure that the USB ports are enabled. See "Usin

Troubleshooting Your System 39Troubleshooting a USB Device Problem• System message indicates a problem with a USB device.• Device connected to a USB p

4 ContentsSystem Diagnostics Testing Options . . . . . . . . . . . . . . . . . . . . 33Using the Custom Test Options. . . . . . . . . . . . . . . .

40 Troubleshooting Your Systemwww.dell.com | support.dell.com2Check the appropriate indicator on the NIC connector. See Table 2-2 in "Indicators,

Troubleshooting Your System 41Figure 5-1. Inside the SystemThe system board holds the system's control circuitry and other electronic components.

42 Troubleshooting Your Systemwww.dell.com | support.dell.comFigure 5-2. Installing and Removing the BezelTo replace the bezel, push the latches inwar

Troubleshooting Your System 43Figure 5-3. Installing and Removing the System CoverClosing the System1Ensure that you did not leave tools or parts insi

44 Troubleshooting Your Systemwww.dell.com | support.dell.comTroubleshooting a Wet SystemProblem• Liquid spilled on the system.• Excessive humidity.Ac

Troubleshooting Your System 45Action CAUTION: See your System Information Guide for complete information about safety precautions, working inside the

46 Troubleshooting Your Systemwww.dell.com | support.dell.comTroubleshooting the Power SupplyProblem• The power LED on the front of the system is not

Troubleshooting Your System 47Action1Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" in Running System Dia

48 Troubleshooting Your Systemwww.dell.com | support.dell.com5Ensure that the hard-drive interface cable is properly connected between the drive and t

Troubleshooting Your System 4910For each expansion card that you removed in step 7, perform the following steps:aOpen the system. See "Opening th

Contents 5Troubleshooting Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 47Troubleshooting Expansion Cards . . . . . . . . . . . . . . .

50 Troubleshooting Your Systemwww.dell.com | support.dell.com8Enter the System Setup program and check the system memory setting. See "Using the

Troubleshooting Your System 515Run Quick Tests in the system diagnostics. See "Running the System Diagnostics."If the test fails, continue t

52 Troubleshooting Your Systemwww.dell.com | support.dell.comD3835bk0.book Page 52 Monday, August 24, 2009 4:34 PM

Installing System Components 53Installing System ComponentsThis section describes how to install the following system components:• Cooling shroud• Sys

54 Installing System Componentswww.dell.com | support.dell.comFigure 6-1. System Board Components and ConnectorsCooling ShroudThe cooling shroud cover

Installing System Components 55Figure 6-2. Installing and Removing the Cooling ShroudInstalling the Cooling Shroud1Insert the two tabs of the cooling

56 Installing System Componentswww.dell.com | support.dell.com4Locate the battery on the system board. See Figure A-3 for the battery location.5Grasp

Installing System Components 57Removing the Fan Assembly CAUTION: See your System Information Guide for complete information about safety precautions

58 Installing System Componentswww.dell.com | support.dell.comInstalling the Fan Assembly1Align the holes in the fan assembly with the three fan assem

Installing System Components 59Figure 6-5. Removing the Power Distribution BoardPower SupplyThe system supports a single nonredundant power supply.Rem

6 ContentsMemory Module Installation Guidelines . . . . . . . . . . . . . . . . 67Installing Memory Modules . . . . . . . . . . . . . . . . . . . .

60 Installing System Componentswww.dell.com | support.dell.com3Loosen the captive screw at the front of the power supply that secures the power supply

Installing System Components 613Connect the following power supply cables:aP3 to the power distribution boardbP2 to the system board connector CN2cP1

62 Installing System Componentswww.dell.com | support.dell.com8Connect any remaining internal or external cable(s) to the expansion card.9If installin

Installing System Components 63Figure 6-8. Installing and Removing a CERC SATA RAID ControllerFigure 6-9. Installing and Removing a Remote Access Cont

64 Installing System Componentswww.dell.com | support.dell.comRemoving an Expansion Card CAUTION: See your System Information Guide for complete info

Installing System Components 65Figure 6-10. Installing and Removing the Riser BoardInstalling the Riser Board CAUTION: See your System Information Gu

66 Installing System Componentswww.dell.com | support.dell.comFigure 6-11. Installing and Removing a Daughter Card3Grasp the daughter card and careful

Installing System Components 67System MemoryThe four memory module sockets are located on the system board adjacent to the power supply and can accomm

68 Installing System Componentswww.dell.com | support.dell.comInstalling Memory Modules1Open the system. See "Opening the System" in Trouble

Installing System Components 69Figure 6-12. Installing and Removing a Memory ModuleRemoving Memory Modules CAUTION: See your System Information Guide

Contents 7Returning Items for Warranty Repair or Credit. . . . . . . . . . . . . . . . 87Before You Call . . . . . . . . . . . . . . . . . . . . . .

70 Installing System Componentswww.dell.com | support.dell.comaPush the bezel release latches inward. bPull the bezel away from the system. 4Open the

Installing System Components 71Figure 6-13. Control Panel Removal Installing the Control Panel CAUTION: See your System Information Guide for complet

72 Installing System Componentswww.dell.com | support.dell.comSATA Cable KitsRemoving the SATA Cable Kits CAUTION: See your System Information Guide

Installing System Components 73 NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time to cool b

74 Installing System Componentswww.dell.com | support.dell.comFigure 6-14. Installing and Removing the Securing Clip 10Align the pin-1 corner of the

Installing System Components 75Figure 6-15. Installing and Removing the Processor in the Socket NOTICE: Positioning the processor incorrectly can perm

76 Installing System Componentswww.dell.com | support.dell.com13Orient the securing clips so that the rubber-coated tabs are toward the back of the ch

Installing System Components 77bWhile pressing down on the cover indention, slide the cover backward about an inch, and grasp the cover on both sides.

78 Installing System Componentswww.dell.com | support.dell.comFigure 6-16. Removing the System Board and System Board TrayInstalling the System Board

Installing System Components 797Connect the riser board.8Using a #2 Phillips screwdriver, tighten the two captive screws that secure the riser board t

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80 Installing System Componentswww.dell.com | support.dell.com22Close the system.aEnsure that you did not leave tools or parts inside the system. bPla

Installing Drives 81Installing DrivesThe hard-drive bays provide space for up to four SATA hard drives. The hard drives must be connected to a CERC SA

82 Installing Driveswww.dell.com | support.dell.comFigure 7-1. Removing the Hard-Drive Carrier3Slide the hard-drive carrier out of the chassis.4Using

Installing Drives 83Figure 7-2. Removing the Hard Drive From the Drive CarrierInstalling a Hard Drive1Align the hard-drive mounting holes with the hol

84 Installing Driveswww.dell.com | support.dell.comConnecting Hard Drives for RAIDYour system supports the following three types of RAID configuration

Getting Help 85Getting HelpTechnical AssistanceIf you need assistance with a technical problem, perform the following steps:1Complete the procedures i

86 Getting Helpwww.dell.com | support.dell.comwww.euro.dell.com (Europe only)www.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anon

Getting Help 87Technical Support ServiceDell's technical support service is available 24 hours a day, 7 days a week, to answer your questions abo

88 Getting Helpwww.dell.com | support.dell.comReturns that are missing any of the preceding requirements will be refused at our receiving dock and ret

Getting Help 89Aruba General Supporttoll-free: 800-1578Australia (Sydney)International Access Code: 0011Country Code: 61City Code: 2E-mail (Australia)

Introduction 9IntroductionYour system includes the following significant service and upgrade feature:• System diagnostics, which checks for hardware p

90 Getting Helpwww.dell.com | support.dell.comBolivia General Supporttoll-free: 800-10-0238BrazilInternational Access Code: 00Country Code: 55City Cod

Getting Help 91China (Xiamen)Country Code: 86City Code: 592Tech Support website: support.ap.dell.com/chinaTech Support E-mail: [email protected]

92 Getting Helpwww.dell.com | support.dell.comDenmark (Copenhagen)International Access Code: 00Country Code: 45 Website: support.euro.dell.comE-mail S

Getting Help 93France (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comE-mail: suppo

94 Getting Helpwww.dell.com | support.dell.comGreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comE-mail: support.euro.de

Getting Help 95Ireland (Cherrywood)International Access Code: 16Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_support

96 Getting Helpwww.dell.com | support.dell.comJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comT

Getting Help 97Latin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (Te

98 Getting Helpwww.dell.com | support.dell.comNetherlands Antilles General Support001-800-882-1519Netherlands (Amsterdam)International Access Code: 00

Getting Help 99Norway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comE-mail Support (portable computers):nor_nbk_