Dell C5765DN Guia do Utilizador descarregar pdf (Página 661)

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Problem Solving

This section describes problems that may occur with the machine and their solutions.

Troubleshooting

Symptom Remedy

An authentication popup is shown when a

folder is selected.

Check the following administrator level settings:

• If [Check Folder Passcode] is [On]:

Select [Tools] > [Setup] > [Create Folder]

and make sure that [Check Folder Passcode]

are all set to [Off] under Folder 191 to 198.

• If [Retrieve Files from Folder] is [Locked]:

Select [Tools] > [Authentication / Security

Settings] > [Authentication] > [Access

Control] > [Feature Access] and make sure

that [Retrieve Files from Folder] is set to

[Unlocked].

The created folder does not appear on the

[Home] screen of My Forms.

Create folders between No. 191 and 198.

View Detailed Information

Detailed information for the My Forms feature may be required upon contacting us. Follow

the procedures below to view the detailed information.

Select [My Forms] on the [Home] screen.

Press the <Dial Pause> button on the control panel for over five seconds.

View the information on the screen.

Note the information.

Select [Close].

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