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Understanding Printer Messages
The LCD panel displays error messages describing the current state of the printer and indicates possible printer
problems you must resolve. This chapter provides a list of error codes and informs you what you can do to clear error
messages. When you contact customer support about an error, have the error codes and messages ready.
CAUTION: When an error occurs, the print data remaining on the printer and the information accumulated in the memory of
the printer may be corrupted.
NOTE: An error code is listed in an error message.
NOTE: For error codes that are not listed in this chapter, refer to instructions in each error messages.
Error Codes
Error-Code What you can do
004-310 Turn off the printer. Make sure that the tray is correctly installed, and turn on the printer. Contact customer
support if this failure is repeated.
009-340 Turn off the printer. Clean the CTD sensor with a clean dry cotton swab, and turn on the printer. Contact
customer support if this failure is repeated. For more information about cleaning the CTD sensor, see
"Cleaning the CTD Sensor."
009-360 Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-361 Turn off the printer. Make sure that the magenta toner cartridge is correctly installed, and turn on the
printer. Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-362 Turn off the printer. Make sure that the cyan toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-363 Turn off the printer. Make sure that the black toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-367 Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-368 Turn off the printer. Make sure that the magenta toner cartridge is correctly installed, and turn on the
printer. Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-369 Turn off the printer. Make sure that the cyan toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-370 Turn off the printer. Make sure that the black toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
010-317 Turn off the printer, wait for 30 minutes to let the fusing unit cool, and then make sure that the fusing unit
is fully installed. For more information about installing the fusing unit, see "Replacing the Fusing Unit."
010-351 Turn off the printer. Remove the used fusing unit, and install a new fusing unit. For more information about
replacing the fusing unit, see "Replacing the Fusing Unit."
Understanding Printer Messages
259
- User's Guide 1
- Contents 3
- 14 Contents 16
- Before Beginning 17
- As for RSA BSAFE 19
- Conventions 21
- Finding Information 23
- Important Information 24
- Important 24
- Information 24
- Setup diagram 24
- 24 Finding Information 26
- Product Features 27
- 26 Product Features 28
- About the Printer 29
- Rear View 30
- Space Requirements 31
- Operator Panel 31
- Additional Components 32
- Securing the Printer 32
- Ordering Supplies 33
- 32 About the Printer 34
- Preparing Printer Hardware 37
- When Using PCL Driver 41
- When Using PS Driver 42
- WPS-PIN 48
- WPS-PBC 48
- Auto SSID Setup 49
- Manual SSID Setup 49
- Connecting Your Printer 53
- Direct Connection 54
- Network Connection 55
- Turning on the Printer 56
- Connecting Your Printer 56 58
- Verifying the IP Settings 61
- 60 Setting the IP Address 62
- Loading Paper 63
- 64 Loading Paper 66
- Direct Connection Setup 68
- Personal Installation 68
- Network Connection Setup 70
- Software and 75
- Documentation 75
- Peer-to-Peer 79
- Computers 78 80
- Computers 79 81
- Computers 80 82
- When Using Bonjour 84
- Setup Overview 85
- Setting Up the Queue 85
- Setting the Default Queue 86
- Using Your Printer 95
- Using the Number Pad 98
- Changing the Language 99
- 98 Operator Panel 100
- Overview 101
- Setting Up From Web Browser 102
- Overview of the Menu Items 104
- 1 234 5 6 106
- Left Frame 107
- 1 2 3 108
- Printer Status 110
- Out of Paper 111
- Cover is open 111
- Completed Jobs 112
- Printer Settings Report 112
- Menu Settings 112
- Reports 117
- System Settings 117
- Network Settings 119
- USB Settings 119
- PCL Settings 119
- PS Settings 120
- PDF Settings 120
- Secure Settings 120
- Printer Maintenance 121
- Paper Density 121
- Adjust Transfer Belt Unit 122
- Adjust 2nd BTR 122
- Adjust Fusing Unit 122
- Auto Registration Adjustment 123
- Reset Defaults 123
- Initialize PrintMeter 123
- Storage 124
- Non-Dell Toner 124
- Adjust Altitude 124
- Clock Settings 124
- Print Server Settings 125
- E-Mail Server Setup Page 129
- Basic Information 130
- Port Settings 131
- Purpose: 132
- Va lu e s: 132
- E-Mail Server 135
- Bonjour (mDNS) 136
- SNMP v1/v2c 137
- SNMP v3 138
- AirPrint 138
- Google Cloud Print 139
- Proxy Server 139
- Wireless LAN 140
- Wi-Fi Direct 141
- **" 141
- Reset Print Server 142
- Set Password 142
- SSL/TLS 142
- IP Filter (IPv4) 145
- Copy Printer Settings 145
- Copy Printer Settings Report 145
- Print Volume 145
- Dell ColorTrack 146
- Starting the Tool Box 149
- Printer Setting Reports 149
- TCP/IP Settings 152
- Tray Settings 152
- Maintenance 156
- Panel Language 160
- Diagnosis 161
- Resetting Defaults 162
- Report / List 163
- Admin Settings 164
- Paper Tray 165
- Paper Size 165
- Orientation 166
- 2 Sided 166
- Symbol Set 167
- Font Size 167
- Quantity 169
- Image Enhance 169
- Hex Dump 169
- Draft Mode 169
- LineTermination 169
- Default Color 170
- Ignore FormFeed 170
- 2 Sided Print 170
- Print Mode 171
- PDF Password 171
- Collation 171
- Output Size 171
- PS Error Report 172
- PS Job Time-out 172
- Paper Select Mode 172
- Wireless 173
- Wireless Setup 173
- WPS Setup 175
- Reset Wireless 175
- Ethernet 176
- Delete All Certificates 178
- IP Filter 178
- IEEE 802.1x 178
- Reset LAN 178
- Auto Reset 181
- Fault Time-out 181
- Date & Time 181
- Audio Tone 182
- Default Paper Size 182
- A4<>Letter Switch 183
- Auto Log Print 183
- Report 2 Sided Print 183
- Print ID 184
- Print Text 184
- Banner Sheet 184
- RAM Disk 185
- Substitute Tray 185
- Set Available Time 185
- Secure Job Expiration 186
- ColorTrack Mode 186
- Non Registered User 186
- Auto Color To Mono Print 187
- ColorTrack Error Report 187
- Letterhead 2 Sided 187
- Low Toner Alert Msg 187
- S/W Download 187
- Auto Reg Adjust 190
- Color Reg Adjust 191
- Initialize Print Meter 191
- Reset Fusing Unit 191
- Reset Transfer Belt Unit 191
- Clear Job History 192
- Clear Storage 192
- Paper Type 194
- Print Menu 198
- Public Mail Box 199
- Panel Lock 200
- Print Media Guidelines 203
- Fiber Content 204
- Envelopes 205
- Print Media Guidelines 204 206
- Storing Print Media 207
- Supported Paper Types 208
- Paper Type Specifications 208
- Loading Print Media 209
- LETTERHEAD 210
- Loading Print Media 209 211
- Envelope #10, Monarch, or DL 212
- Using the MPF 213
- Linking Trays 213
- 212 Loading Print Media 214
- Printing 215
- Canceling a Print Job 218
- Duplex Printing 219
- Secure Print 221
- Private Mail Box Print 221
- Public Mail Box Print 221
- Proof Print 222
- Storing Print Jobs 222
- Printing the Stored Jobs 222
- Deleting Stored Jobs 223
- For Windows Server 2008: 223
- Software and Documentation 224
- Printing With Wi-Fi Direct™ 225
- Setting Up the Printer 225
- Connecting the Mobile Device 226
- Printing via Wi-Fi Direct 227
- Resetting the Passphrase 227
- Mobile Printing 228
- Printing With AirPrint 229
- Printing 228 230
- Printing From Google Chrome 231
- Printing a Report Page 231
- Printer Settings 231
- Printing 230 232
- Know Your Printer 233
- Software 235
- Operating systems 237
- Printer Status Message Area 238
- Printer Status Image Area 239
- Order Supplies button 239
- Order Online 240
- Order By Phone 240
- Dell and the Environment 240
- Printer 241
- Status Update Interval 241
- SNMP Community Name 241
- Service Tag button 241
- Distributions 242
- Printing system 242
- Printers list 242
- Printer Status Window 243
- Toner Alert 244
- Refresh button 244
- Close button 244
- Select Printer Model 244
- Order by Phone 245
- Update of status 246
- Port Number Settings 246
- Protocol Settings - SNMP 246
- Order URL 246
- Using Digital Certificates 247
- Setting the Features 251
- Understanding Fonts 255
- Bitmapped and Scalable Fonts 256
- Resident Fonts 257
- Symbol Sets 260
- Error Codes 261
- Specifications 265
- Environment 266
- Print Specifications 267
- Optional Wireless Adapter 268
- Maintaining Your Printer 269
- Storing Consumables 272
- Installing a Toner Cartridge 274
- Installing a Drum Cartridge 277
- Maintaining Your Printer 276 278
- Replacing the Fusing Unit 280
- Installing a Fusing Unit 281
- Maintaining Your Printer 282 284
- Removing the 2nd BTR 287
- Installing a 2nd BTR 287
- Maintaining Your Printer 286 288
- Installing a Waste Toner Box 291
- Cleaning Inside the Printer 292
- Maintaining Your Printer 292 294
- Maintaining Your Printer 294 296
- Maintaining Your Printer296 298
- Adjusting Color Registration 300
- When Using the Tool Box 300
- Fast Scan 301
- Slow Scan 302
- Removing Options 305
- Removing Options 304 306
- Removing Options 305 307
- Removing Options 306 308
- Clearing Jams 309
- Clearing Jams 309 311
- Clearing Jams 310 312
- Clearing Jams 311 313
- Clearing Jams 312 314
- Clearing Jams 313 315
- Clearing Jams 314 316
- Clearing Jams 315 317
- Clearing Jams 316 318
- Clearing Jams 317 319
- Clearing Jams 318 320
- Remove the jammed paper 321
- 320 Clearing Jams 322
- Troubleshooting 323
- Troubleshooting Guide 325
- Print Quality Problems 326
- The output is too light 327
- Random spots/Blurred images 329
- The entire output is blank 330
- Streaks appear on the output 331
- Pitched color dots 332
- Vertical blanks 333
- Ghosting 334
- Light-induced fatigue 334
- Bead-Carry-Out (BCO) 335
- Jagged characters 336
- Banding 337
- Auger mark 338
- Wrinkled/Stained paper 338
- Jam/Alignment Problems 339
- Images are skewed 341
- MPF Misfeed Jam 342
- MPF Multi-feed Jam 345
- Wi-Fi Direct Problems 348
- Other Problems 348
- Contacting Service 348
- Appendix 349
- Warranty and Return Policy 352
- Contacting Dell 352
- Symbols 353
- Numerics 353
- Appendix 352 354
- Appendix 353 355
- Appendix 354 356
- Appendix 355 357
- Appendix 356 358
- Appendix 357 359
- Appendix 358 360
- Appendix 359 361
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