Dell PowerVault NX3100 Manual do Utilizador

Dell™ PowerVault™NX3100 SystemsHardware Owner’sManual

10 Contents

100 Installing System ComponentsInstalling the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You

Installing System Components 10110Replace the expansion card. See "Installing an Expansion Card" on page 92.11Close the system. See "Cl

102 Installing System ComponentsFigure 3-16. Installing or Removing an iDRAC6 Express Card 7Reinstall all expansion cards in the expansion-card riser

Installing System Components 1033Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the reten

104 Installing System ComponentsFigure 3-17. Installing or Removing an iDRAC6 Enterprise Card 7If applicable, install the VFlash media card. See &qu

Installing System Components 105Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You shou

106 Installing System ComponentsVFlash Media (Optional)The VFlash media card is a Secure Digital (SD) card that plugs into the iDRAC6 Enterprise card

Installing System Components 1074Insert the USB memory key into the USB connector. See Figure 3-18. 5Close the system. See "Closing the System&qu

108 Installing System Components3Open the system. See "Opening the System" on page 66.4Remove the cooling shroud. See "Removing the Coo

Installing System Components 109Figure 3-19. Installing and Removing the Heat Sink10Rotate the processor shield upward and out of the way. See Figure

About Your System 111About Your SystemAccessing System Features During StartupThe following keystrokes provide access to system features during startu

110 Installing System ComponentsFigure 3-20. Installing and Removing a Processor1 processor 2 processor shield3 notch in processor 4 socket key 5 ZIF

Installing System Components 111Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perf

112 Installing System Components10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws. See Figure 3-19.11Replace the cooling shro

Installing System Components 113Figure 3-21. Replacing the System Battery4If installed, remove the expansion card from the expansion-card slot. See &q

114 Installing System Components9Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative si

Installing System Components 115RAID Battery (Optional)Removing the RAID Battery CAUTION: Many repairs may only be done by a certified service techni

116 Installing System ComponentsInstalling the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only

Installing System Components 1176Remove the power button board and power button from the control-panel module.Figure 3-23. Removing and Installing the

118 Installing System ComponentsInstalling the Control-Panel Module CAUTION: Many repairs may only be done by a certified service technician. You sho

Installing System Components 119 CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before remov

12 About Your SystemFront-Panel Features and IndicatorsFigure 1-1. Front-Panel Features and Indicators Item Indicator, Button, or ConnectorIcon Descri

120 Installing System ComponentsFigure 3-24. Removing and Installing a SAS Backplane1 SAS backplane 2 backplane retention latches (2)3 SAS cables 4 co

Installing System Components 121Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should onl

122 Installing System ComponentsPower Distribution Board The power distribution board is located on your system directly behind the power supply fan m

Installing System Components 123Figure 3-25. Removing and Installing the Power Distribution Board 1 screws (3) 2 power supply connector3 power-interpo

124 Installing System ComponentsInstalling the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You

Installing System Components 125System BoardRemoving the System Board CAUTION: Many repairs may only be done by a certified service technician. You s

126 Installing System Components11Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the

Installing System Components 127Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only

128 Installing System Components13If applicable, install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 103.

Troubleshooting Your System 1294Troubleshooting Your SystemSafety First—For You and Your System CAUTION: Many repairs may only be done by a certified

About Your System 132Power-on indicator/ power button The power-on indicator lights when the system power is on.The power button controls the DC power

130 Troubleshooting Your SystemTroubleshooting the Video Subsystem 1Check the system and power connections to the monitor.2Check the video interface c

Troubleshooting Your System 1317Reconnect and power on each USB device one at a time.8If a device causes the same problem, power down the device, repl

132 Troubleshooting Your System• Change the auto-negotiation setting, if possible.• Use another connector on the switch or hub.If you are using a NIC

Troubleshooting Your System 133• VFlash media cards• USB memory keys• NIC hardware key• Expansion-card risers • Integrated storage controller card•iDR

134 Troubleshooting Your SystemTroubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should

Troubleshooting Your System 1353Reconnect the system to the electrical outlet and turn on the system.4Enter the System Setup program.If the date and t

136 Troubleshooting Your SystemTroubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You

Troubleshooting Your System 1376If the fan does not function, turn off the system and install a new fan. See "Replacing a Cooling Fan" on pa

138 Troubleshooting Your System5Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.6Open the system. S

Troubleshooting Your System 13920As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.

14 About Your System6 System identification panelA slide-out panel for system information including the Express Service tag, embedded NIC MAC address,

140 Troubleshooting Your SystemTroubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only

Troubleshooting Your System 1415Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in

142 Troubleshooting Your System3Ensure that the required device drivers for your controller card are installed and are configured correctly. See the o

Troubleshooting Your System 1436Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.7Open the system. S

144 Troubleshooting Your System3Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.4Open the system. S

Troubleshooting Your System 145Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only p

146 Troubleshooting Your System13Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 147.If the test fa

Running the System Diagnostics 1475Running the System DiagnosticsIf you experience a problem with your system, run the diagnostics before calling for

148 Running the System Diagnostics• View help messages that briefly describe each test and its parameters• View status messages that inform you if tes

Running the System Diagnostics 149Embedded System Diagnostics Testing OptionsClick the testing option in the Main Menu window.Using the Custom Test Op

About Your System 15Hard-Drive Indicator PatternsFigure 1-2. Hard-Drive Indicators1 hard-drive activity indicator (green)2 hard-drive status indicato

150 Running the System Diagnostics•Test Iterations — Selects the number of times the test is run.•Log output file pathname — Enables you to specify th

Jumpers and Connectors 1516Jumpers and ConnectorsThis section provides specific information about the system jumpers. It also provides some basic info

152 Jumpers and ConnectorsSystem Board ConnectorsFigure 6-1. System Board Connectors341416151256781011121317181920219

Jumpers and Connectors 153Table 6-2. System Board ConnectorsItem Connector Description1 CPU2 Processor 22 iDRAC6 Enterprise iDRAC6 Enterprise card con

154 Jumpers and ConnectorsDisabling a Forgotten PasswordThe system's software security features include a system password and a setup password, w

Jumpers and Connectors 155 NOTE: If you assign a new system and/or setup password with the jumper plug still in the "disabled" position, th

156 Jumpers and Connectors

Getting Help 1577Getting HelpContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active

158 Getting Help

Index 159IndexAAdvanced ECC memory mode, 84Bback-panel features, 16batteriestroubleshooting, 134batterytroubleshooting the RAID card battery, 142batte

16 About Your SystemBack-Panel Features and IndicatorsFigure 1-3. Back-Panel Features and IndicatorsBlinks amber four times per second Drive failedBli

160 Indexdrive blankinstalling, 70removing, 69EEmbedded System Management, 60error messages, 42expansion cardtroubleshooting, 143expansion cardsinstal

Index 161Kkeyboardstroubleshooting, 130Mmemorytroubleshooting, 137memory key connector (USB), 106Memory Mirroring memory mode, 84memory modeAdvanced E

162 IndexRremote access controllerSee iDRAC.removingbezel, 65cooling shroud, 68cover, 66expansion card, 94hard drive blank, 69memory modules, 89power

Index 163keystroke to enter, 42memory settings, 45PCI IRQ assignments, 49power management options, 51processor settings, 45SATA settings, 47serial com

164 Indexwarranty, 40wet systemtroubleshooting, 132

About Your System 173iDRAC6 Enterprise port (optional)Dedicated management port for the optional iDRAC6 Enterprise card.4 VFlash media slot (optional)

18 About Your SystemGuidelines for Connecting Optional External Devices• Turn off power to the system and external devices before attaching a new exte

About Your System 19NIC Indicator CodesFigure 1-4. NIC IndicatorsPower Indicator CodesThe power supplies have an indicator that shows whether power is

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indica

20 About Your System• Amber—Indicates a problem with the power supply.• Alternating green and amber—When hot-adding a power supply, this indicates tha

About Your System 21Diagnostic LightsThe four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1

22 About Your SystemHard drive failure. Ensure that the hard drive is properly connected. See "Hard Drives" on page 69 for information on th

About Your System 23System MessagesSystem messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a s

24 About Your SystemAlert! iDRAC6 not responding. Rebooting.The optional iDRAC6 is not responding to BIOS communication either because it is not funct

About Your System 25Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that

26 About Your SystemBIOS Update Attempt Failed!Remote BIOS update attempt failed.Retry the BIOS update. If problem persists, see "Getting Help&qu

About Your System 27CPUs with different cache sizes detected.Mismatched processors have been installed in the system.Ensure that all processors have t

28 About Your SystemDIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configurat

About Your System 29Keyboard fuse has failed.Overcurrent detected at the keyboard connector.See "Getting Help" on page 157.Local keyboard ma

Contents 3Contents1 About Your System. . . . . . . . . . . . . . . . . . 11Accessing System Features During Startup. . . . . . . 11Front-Panel Feat

30 About Your SystemMemory set to minimum frequency.The memory frequency may be intentionally set lower for power conservation.If not an intentional s

About Your System 31No boot device available.Faulty or missing optical drive subsystem, hard drive, or hard drive subsystem, or no bootable USB key in

32 About Your SystemPlug & Play Configuration Error.Error encountered in initializing PCIe device; faulty system board.Install the NVRAM_CLR jumpe

About Your System 33Sector not found.Seek error.Seek operation failed.Faulty hard drive, USB device, or USB medium.Replace the USB medium or device. E

34 About Your SystemThe following DIMMs should match in geometry: x,x,...Invalid memory configuration. The specified memory modules do not match in si

About Your System 35Timer chip counter 2 failed.Faulty system board. See "Getting Help" on page 157.TPM configuration operation honored. Sys

36 About Your SystemUnexpected interrupt in protected mode.Improperly seated memory modules or faulty keyboard/mouse controller chip.Reseat the memory

About Your System 37Unused memory detected. DIMM’s installed in the following slot are not available when in 128-bit advanced ECC mode: x,x,x.The memo

38 About Your SystemWarning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set

About Your System 39Warning MessagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

4 ContentsEntering the System Setup Program . . . . . . . . . . . 42Responding to Error Messages. . . . . . . . . . . 42Using the System Setup Pro

40 About Your SystemOther Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty informa

Using the System Setup Program and UEFI Boot Manager 412Using the System Setup Program and UEFI Boot ManagerThe System Setup program is the BIOS progr

42 Using the System Setup Program and UEFI Boot ManagerEntering the System Setup Program1Turn on or restart your system.2Press <F2> after you se

Using the System Setup Program and UEFI Boot Manager 43System Setup OptionsMain ScreenFigure 2-1. Main System Setup Program Screen NOTE: The options f

44 Using the System Setup Program and UEFI Boot ManagerSATA Settings (Optional)See "SATA Settings Screen (Optional)" on page 47.Boot Setting

Using the System Setup Program and UEFI Boot Manager 45Memory Settings ScreenProcessor Settings ScreenOption DescriptionSystem Memory Size Displays th

46 Using the System Setup Program and UEFI Boot ManagerLogical Processor(Enabled default)Each processor core supports up to two logical processors. If

Using the System Setup Program and UEFI Boot Manager 47SATA Settings Screen (Optional)Boot Settings ScreenOption DescriptionSATA controller(ATA Mode d

48 Using the System Setup Program and UEFI Boot ManagerIntegrated Devices ScreenHard-Disk Drive SequenceDetermines the order in which the BIOS attempt

Using the System Setup Program and UEFI Boot Manager 49PCI IRQ Assignments ScreenSerial Communication ScreenOS Watchdog Timer(Disabled default)Sets a

Contents 53 Installing System Components . . . . . . . . 63Recommended Tools. . . . . . . . . . . . . . . . . . . 63Inside the System . . . . . .

50 Using the System Setup Program and UEFI Boot ManagerSerial Port Address(Serial Device 1=COM1, Serial Device 2=COM2 default)Sets the serial port add

Using the System Setup Program and UEFI Boot Manager 51Power Management ScreenOption DescriptionPower Management(Active Power Controller default)Optio

52 Using the System Setup Program and UEFI Boot ManagerSystem Security ScreenOption DescriptionSystem Password Displays the current status of the pass

Using the System Setup Program and UEFI Boot Manager 53TPM Clear(No default) CAUTION: Clearing the TPM loses all encryption keys in the TPM. This opt

54 Using the System Setup Program and UEFI Boot ManagerExit ScreenPress <Esc> to exit the System Setup program; the Exit screen displays:•Save C

Using the System Setup Program and UEFI Boot Manager 55UEFI Boot Manager ScreenUEFI Boot Settings Screen<Esc> Refreshes the UEFI Boot Manager sc

56 Using the System Setup Program and UEFI Boot ManagerSystem Utilities ScreenSystem and Setup Password Features NOTE: For a forgotten password, see

Using the System Setup Program and UEFI Boot Manager 57When a system password is not assigned and the password jumper on the system board is in the en

58 Using the System Setup Program and UEFI Boot ManagerWhen Password Status is Locked, you must type the password and press <Enter> when prompte

Using the System Setup Program and UEFI Boot Manager 59 NOTE: The setup password can be the same as the system password. If the two passwords are dif

6 ContentsReplacing a Cooling Fan . . . . . . . . . . . . . . 79Power Supplies . . . . . . . . . . . . . . . . . . . . . 79Removing a Redundant P

60 Using the System Setup Program and UEFI Boot ManagerEmbedded System ManagementThe Lifecycle Controller is an embedded utility that enables systems

Using the System Setup Program and UEFI Boot Manager 61• Change the administrative username and password and manage user privileges.• View System Even

62 Using the System Setup Program and UEFI Boot Manager

Installing System Components 633Installing System ComponentsRecommended Tools• Key to the system keylock• #1 and #2 Phillips screwdrivers• T10 Torx sc

64 Installing System ComponentsFigure 3-1. Inside the System 1 cooling fan 2 internal hard drives (2)3 expansion-card riser 4 power supply bays (2)

Installing System Components 65Front Bezel (Optional) Removing the Front Bezel1Using the system key, unlock the bezel.2Lift the release latch next to

66 Installing System ComponentsInstalling the Front Bezel1Hook the right end of the bezel onto the chassis.2Fit the free end of the bezel onto the sys

Installing System Components 67Figure 3-3. Removing and Replacing the System Cover Closing the System1Lift the latch on the system cover. 2Place the

68 Installing System ComponentsCooling ShroudA cooling shroud directs airflow from the cooling fans over the system processor(s) and memory module(s).

Installing System Components 69Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should onl

Contents 7Removing a VFlash Media Card . . . . . . . . . . 106Internal USB Memory Key . . . . . . . . . . . . . . . 106Processors . . . . . . . .

70 Installing System ComponentsFigure 3-5. Removing and Installing a Hard-Drive Blank Installing a Hard-Drive Blank Align the hard-drive blank with th

Installing System Components 71Figure 3-6. Removing and Installing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive CAUTION: Use only hard driv

72 Installing System Components4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the

Installing System Components 73Installing a Hard Drive Into a Hard-Drive Carrier1Insert the hard drive into the hard-drive carrier with the connector

74 Installing System ComponentsFigure 3-8. Installing and Removing an Internal Hard Drive Bay1 internal hard drives (2) 2 release latch3 internal har

Installing System Components 75Installing an Internal Hard Drive Bay CAUTION: Many repairs may only be done by a certified service technician. You sho

76 Installing System ComponentsRemoving an Internal Hard Drive From the Internal Hard-Drive BayRemove the screws on the sides of the internal hard-dri

Installing System Components 77Cooling FansYour system contains four cooling fans, single- or dual-motor depending on your system configuration. These

78 Installing System ComponentsFigure 3-10. Removing and Installing a Fan 1 fans (5) 2 release tab3 fan cable123

Installing System Components 79Replacing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only per

8 ContentsTroubleshooting External Connections . . . . . . . . 129Troubleshooting the Video Subsystem. . . . . . . . . 130Troubleshooting a USB De

80 Installing System Components NOTE: If only one power supply is installed, it must be installed in the PS1 power supply bay.Removing a Redundant Po

Installing System Components 81Figure 3-11. Removing and Installing a Redundant Power SupplyInstalling a Redundant Power Supply 1Verify that both powe

82 Installing System Components NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow seve

Installing System Components 83General Memory Module Installation GuidelinesTo ensure optimal performance of your system, observe the following genera

84 Installing System ComponentsMode-Specific GuidelinesThree memory channels are allocated to each processor. The number of channels used and the allo

Installing System Components 85Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations(Per Processor)Memory ModeMemory Module SizeMemory S

86 Installing System Components1. Requires x4- or x8-based memory modules.Mirroring 2 GB X X 4 2 8 44 GB X X 8 4 16 88 GB X X 16 8 32 1616 GB X X 32 1

Installing System Components 87Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been pow

88 Installing System ComponentsFigure 3-12. Installing and Removing a Memory Module7Align the memory module's edge connector with the alignment k

Installing System Components 8912Start up the system, press <F2> to enter the System Setup program, and check the System Memory settings on the

Contents 9When to Use the Embedded System Diagnostics . . . . 148Running the Embedded System Diagnostics . . . . . . 148Embedded System Diagnostics

90 Installing System Components5Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figur

Installing System Components 91• All the slots are x8 connectors. CAUTION: To ensure proper cooling, only one of the two expansion cards can have a p

92 Installing System ComponentsTable 3-4. Expansion-Card Installation Priority for Riser 2Installing an Expansion Card CAUTION: Many repairs may only

Installing System Components 936Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connec

94 Installing System Components10Close the system. See "Closing the System" on page 67.11Reconnect the system to its electrical outlet and t

Installing System Components 95Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should

96 Installing System ComponentsFigure 3-14. Installing or Removing an Expansion-Card Riser 1 integrated storage controller slot 2 riser guides (2)3 ex

Installing System Components 97Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You shoul

98 Installing System ComponentsRemoving the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You sho

Installing System Components 99Figure 3-15. Installing and Removing the Storage Controller Card1 storage connector 2 expansion-card riser3 storage con