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130 Solving Problems
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No. Go to step 2.
2 If you are using a PS/2 mouse, run the Mouse test in the Pointing
Devices device group in the Dell Diagnostics.
Did the tests complete successfully?
Yes. Go to the next question.
No. Contact Dell for technical assistance.
Do you have another computer that is working properly?
Yes. Go to step 3.
No. Go to the next question.
Do you have another mouse that is working properly?
Yes. Turn off the computer, wait at least 30 seconds, and disconnect
the mouse. Then go to step 5.
No. Contact Dell for technical assistance.
3 Turn off the original computer, wait at least 30 seconds, and
disconnect the mouse.
4 Turn off your other computer, wait at least 30 seconds, and disconnect
its mouse. Connect the mouse from the original computer, and then
turn the computer on.
Is the mouse working properly?
Yes. There is a problem with the original computer. Contact Dell for
technical assistance.
No. The mouse may be defective. Contact Dell for technical
assistance.
5 Connect a different mouse to the computer, and then turn the
computer on.
Is the mouse working properly?
Yes. The original mouse is defective. The problem is resolved.
No. Contact Dell for technical assistance.
Keyboard Problems
Basic Checks:
• Disconnect the cable from the computer and check the cable
connector for bent or broken pins. Check for damaged or frayed cables.
- USER’S GUIDE 1
- Notes, Notices, and Cautions 2
- Contents 3
- 3 Installing Upgrades 4
- 4 Technical Specifications 5
- 5 Solving Problems 5
- 6 Getting Help 7
- 7 Additional Information 7
- . . . . . . . . . . 214 8
- . . . 220 8
- Safety Instructions 9
- Ergonomic Computing Habits 10
- About Your Computer 13
- (continued) 15
- Front View of Your Computer 16
- Controls and Indicators 18
- Back View of Your Computer 19
- Connecting Devices 20
- Serial Port Connectors 21
- Parallel Port Connector 21
- Microphone Jack 21
- Line-Out/Speaker Jack 21
- Line-In Jack 21
- PS/2 Mouse Connector 22
- PS/2 Keyboard Connector 22
- USB Connectors 22
- NIC Connector 22
- Inside Your Computer 23
- System Board Components 25
- Advanced Features 27
- System Settings 28
- System Setup Screens 29
- System Setup Navigation Keys 29
- Changing the Boot Sequence 30
- Network Operations 31
- Boot Sequence 32
- Remote Wake Up 32
- Network Configurations 32
- Integrated Devices 33
- Manageability 34
- Security 36
- 38 Advanced Features 38
- Password Protection 39
- Assigning a System Password 40
- Using Your System Password 41
- Setup Password 42
- Jumper Settings 44
- 46 Advanced Features 46
- Installing a TAPI Device 47
- Installing a TAPI Sound Card 48
- Power Management 49
- Dell System Utilities 51
- 52 Advanced Features 52
- Installing Upgrades 53
- Computer Cover 54
- Installing Upgrades 55 55
- 56 Installing Upgrades 56
- Replacing the Computer Cover 57
- 58 Installing Upgrades 58
- Interior Service Label 59
- Power Supply 61
- System Memory 65
- 128MB/16 ECC xxx 66
- Removing a Memory Module 68
- Installing a Memory Module 68
- Disk Drives and Media 69
- Desktop Chassis 74
- 84 Installing Upgrades 84
- General Guidelines 91
- EIDE Cables 92
- SCSI ID Numbers 92
- Device Termination 93
- SCSI Cables 94
- Expansion Cards 96
- Installing an Expansion Card 97
- Removing an Expansion Card 100
- Microprocessor 101
- System Battery 108
- Technical 111
- Specifications 111
- Solving Problems 117
- Before You Begin 118
- Power Problems 119
- Monitor Problems 120
- Video Problems 122
- Solving Problems 123 123
- Sound and Speaker Problems 124
- Solving Problems 125 125
- Printer Problems 126
- Solving Problems 127 127
- 3 Try to print again 127
- 128 Solving Problems 128
- Mouse Problems 129
- Keyboard Problems 130
- Solving Problems 131 131
- Diskette Drive Problems 132
- Hard Drive Problems 134
- 136 Solving Problems 136
- Battery Problems 137
- Expansion-Card Problems 138
- Network Problems 139
- Repairing a Wet Computer 142
- Hardware Conflicts 143
- System Memory Problems 144
- Microprocessor Problems 145
- System Board Problems 147
- Reset Corrupted BIOS Settings 148
- Dell Diagnostics 149
- Before You Start Testing 150
- Running the Dell Diagnostics 150
- 152 Solving Problems 152
- Dell Diagnostics Main Menu 152
- Advanced Testing 153
- Messages and Codes 155
- System Messages 156
- System Beep Codes 162
- Warning Messages 164
- Diagnostics Messages 164
- Diagnostic Indicators 165
- Back-Panel Indicators 166
- SNMP Platform Event Traps 169
- Software Problems 170
- Input Errors 171
- Error Messages 172
- Device Drivers 172
- Memory-Resident Programs 172
- Program Conflicts 173
- Memory Address Conflicts 173
- BIOS Recovery Utility 174
- Solving Problems 175 175
- 176 Solving Problems 176
- Getting Help 177
- Help Overview 178
- World Wide Web 179
- AutoTech Service 180
- TechFax Service 180
- Automated Order-Status System 180
- Technical Support Service 180
- Problems With Your Order 181
- Product Information 181
- Before You Call 182
- Diagnostics Checklist 183
- Dell Contact Numbers 184
- Additional 197
- Information 197
- Regulatory Notices 198
- FCC Notices (U.S. Only) 199
- 200 Additional Information 200
- IC Notice (Canada Only) 201
- CE Notice (European Union) 201
- Battery Disposal 202
- VCCI Notice (Japan Only) 203
- Class A ITE 203
- Class B ITE 204
- Class A Device 205
- Class B Device 206
- Additional Information 207 207
- 208 Additional Information 208
- BSMI Notice (Taiwan Only) 209
- Compliance 210
- ENERGY STAR 210
- Additional Information 211 211
- Coverage During Year One 212
- General Provisions 213
- 214 Additional Information 214
- 216 Additional Information 216
- Guarantee 218
- Exclusions 218
- Making a Claim 218
- Additional Information 219 219
- 220 Additional Information 220
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